Web Operations Analyst

The Web Operations Analyst is responsible for supporting the technical execution, system administration, privacy compliance, and ongoing optimization of digital platforms. Key focuses include participating in cross-functional coordination, monitoring website speed, conducting business validation for new features, assisting with critical site incidents, and supporting continuous process improvements. This role contributes to data-driven eCommerce strategies and serves as a capable technical resource for implementing web solutions.

What you'll be doing:

Website Speed Monitoring & Optimization

• Monitors web page design and technical performance specifications, assisting in the optimization of digital assets and underlying code to support an aggressive average load time goal of less than 6 seconds.
• Assists in troubleshooting spikes in website average load time speed and coordinates with cross-functional teams to resolve them.

Cross-Functional Coordination and Collaboration

• Assists in executing technical aspects of maintenance, updates, campaigns, and product launches to ensure tasks are completed within the set timeframe with exceptional quality output.
• Participates in technical meetings, project meetings, and retrospectives to raise challenges and support future changes.

Business Validation & Quality Assurance

• Supports technical business validation activities for newly launched functions and features, ensuring they meet defined business and technical requirements.
• Conducts comprehensive routine technical audits and QA processes to ensure the website is functioning optimally across all technical components and user flows.

Incident Management & Uptime

• Supports the primary operational point of contact during critical site outages, assisting with triage, rapid response protocols, and post-mortem data collection.
• Assists in troubleshooting activities during launch events, helping to identify probable causes and implementing resolutions to technical bugs.

Privacy, Compliance & System Administration

• Assists legal and security teams in executing the technical requirements for data privacy regulations.
• Helps manage user access and permissions for Widen and other relevant platforms, ensuring system security and integrity.

Project Management

• Executes technical tasks for maintenance, updates, campaigns, and product launches mapped out by senior operations team members.
• Helps identify technical risks in small-scale tasks and applies mitigation measures to ensure project success.

Process Improvement

• Identifies efficiency issues and supports the implementation of technical tools or workarounds to improve turnaround times for various website operations tasks.
• Supports technical roadmap initiatives that yield efficiency gains for the business.

Documentation

• Maintains the documentation of internal technical processes, updating identified gaps to ensure scalable technical process flows.
• Updates documentation timely and makes sure that it is housed in the appropriate knowledge base site.

Other Duties and Responsibilities

• Performs other duties that may be assigned from time to time.

What we're looking for:

• Bachelor’s Degree, preferably in Information Technology, Computer Science, MIS.
• Proficiency in HTML and CSS, with an ability to develop and troubleshoot web components.
• At least one (1) year of targeted relevant experience.
• Experience with Digital Asset Management (DAM) systems and Content Management Systems (CMS).
• Experience participating in incident resolution, project execution, and process automation.

Location: The Web Operations Analyst position is a remote working position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must attend occasional in-person meetings.
• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS.

Note: An online assessment will also be part of the recruitment process.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on your first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting and Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one-week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.