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Data Analyst

Arizona | Remote; Florida | Remote; Georgia | Remote; Idaho | Remote; Nebraska | Remote; North Carolina | Remote; Oklahoma | Remote; Oregon | Remote; South Carolina | Remote; Tennessee | Remote; Texas | Remote; Utah | Remote; Virginia | Remote

Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

Essential Job Duties Join our team as a Data Analyst and help transform contact center operations through the power of data-driven insights. Partner with our engineering team to design and build robust data pipelines while creating performance management tools that set our operations free to do great work. Use your analytical expertise to deliver actionable insights that make a real difference for our contact center teams. Whether working independently or collaborating cross-functionally, you'll be part of a supportive environment dedicated to turning data into operational excellence. You'll conduct deep-dive analysis of contact center data to identify trends and opportunities, because we know data drives decisions, and that's exactly why our Data Analysts strive every day to create exceptional performance management tools and actionable insights for our stakeholders.

What You'll Do:

  • Analyze contact center data to uncover trends, improvement opportunities, and operational challenges
  • Build and maintain comprehensive performance management tools, scorecards, and dashboards that provide clear visibility into key contact center metrics
  • Design and implement methodologies to measure and enhance operational efficiency within the contact center
  • Partner closely with operations leaders and business stakeholders to understand data needs, gather requirements, and deliver tailored solutions
  • Translate complex data into clear, concise, and actionable insights for various audiences, including senior leadership
  • Identify opportunities to automate data processes and optimize reporting to improve efficiency and reduce manual effort
  • Collaborate with the engineering team to design, develop, and implement scalable data pipelines for contact center data
  • Ensure data accuracy, integrity, and accessibility across all data solutions and reporting tools
  • Work independently while managing multiple priorities in a fast-paced environment
  • Stay current on contact center best practices and emerging data analytics trends to maximize value for stakeholders
  • Engage in continuous improvement activities, utilizing data-driven strategies to enhance operational performance and efficiency
  • Deliver your best analytical work while maintaining high standards for data quality and insight generation

What You Need to Get the Job Done

  • You have 3-5 years of experience as a Data Analyst, specifically focused on Workforce Management (WFM) or contact center operations
  • Your technical toolkit includes extensive experience with SQL and data warehousing concepts, with proficiency in tools like Databricks, Looker (SQL Runner), or similar SQL environments
  • You have proven experience building dashboards and reports using Business Intelligence (BI) tools such as Tableau, Looker Studio, or similar platforms
  • You demonstrate advanced proficiency with spreadsheet tools like Google Sheets or Microsoft Excel, including complex formulas, pivot tables, and data visualization
  • You have a strong understanding of contact center metrics, KPIs, and operational processes
  • You have experience partnering with Data Engineering teams to design and implement new data pipelines
  • You possess excellent analytical, problem-solving, and critical thinking skills
  • You have exceptional communication and interpersonal skills with the ability to collaborate effectively with both technical and non-technical stakeholders
  • You're able to work independently and manage multiple priorities in a fast-paced environment
  • You demonstrate strong attention to detail and the ability to translate complex data concepts into clear, actionable insights
  • Bonus points if you have knowledge of WFM software solutions (e.g., Amazon Connect, Genesys, NICE), experience with cloud data platforms (e.g., AWS, Azure, GCP), or working knowledge of Salesforce data structure
  • AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We're actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we're looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI's potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR's impact on setting people free to do great work. Join us in reimagining the future of HR!

What You'll Love About Us

  • A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
  • Comprehensive health, life, and disability insurance 
  • Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
  • 401k plans with up to 6% company match
  • $2000 Paid-Paid Vacation bonus
  • EAP through Headspace
  • Check out all our benefits that benefit you

#LI-Remote

 

About Us

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. 

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. 

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

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