Sales Support Engineer
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Sales Engineer is responsible for supporting the sales team in selling and promoting Bandwidth products and services. The SE’s support includes developing the expertise to effectively demonstrate our products and services to prospective and existing customers.
What You'll Do:
- Interface at all levels within a customer’s organization and coordinate highly technical information, business proposals and requirements
- Gain trust and influence the customer buying process with technical knowledge and consultative selling skills
- Provide feedback to the Product Manager on emerging customer requirements and new vertical markets
- Gather, analyze, and share customer technical information and feedback
- Deliver product-specific training to the Sales organization
- Maintain an up-to-date understanding of industry trends and technical developments
- A thorough knowledge of Bandwidth’s products and services
What You Need:
- Bachelor’s degree in engineering or technical field or related experience
- 1-3 years of engineering or technical experience with direct customer-facing responsibility
- VoIP/Telecom experience preferred.
- Professional written and verbal communication skills, including presentation skills.
- Ability to convey information clearly to help customers make buying decisions.
- Ability to document complex issues in simple terms.
- Aptitude to determine the most important benefits and articulate the value of our solutions.
- Comfortable processing and analysing data
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home.
- We contribute 8% of your monthly gross salary into your private pension.
- Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.
- Life insurance providing financial support to your loved ones in the event of your unexpected passing.
- Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
- Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
- Unlimited, free and anonymous consultations with our dedicated therapist.
- Childcare support
- Cycle to work scheme
- 24 days annual leave per year and 1 additional day every 3 years.
- Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email.
- Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches, contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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