Sr. Solutions Engineer
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Bandwidth Solutions Engineer is a key technical expert supporting the sales team in selling, promoting, and onboarding Bandwidth’s products and services. They demonstrate deep product knowledge, deliver tailored demos, and guide customers through onboarding and implementation.
Acting as a trusted advisor and regional SME, they build strong customer relationships and ensure successful adoption. They represent Bandwidth at public events, showcasing technical solutions and industry leadership. By bridging technical and business needs, they drive customer success and long-term satisfaction.
What You'll Do:
- Act as a trusted technical advisor to customers throughout the sales, onboarding, and implementation process.
- Deliver customized product demos and presentations tailored to customer needs.
- Collaborate with customers at all organizational levels to understand and address technical requirements.
- Design and recommend Bandwidth-based solutions, providing architectural and deployment guidance.
- Gather and share customer feedback and market insights with Product and Marketing teams.
- Develop and deliver technical training and enablement for Sales, Support, and other teams.
- Support Sales by responding to RFPs and technical inquiries.
- Stay current on industry trends, technology innovations, and regulatory requirements.
- Represent Bandwidth at industry events and public forums to showcase solutions.
- Partner with cross-functional teams to ensure solutions meet customer and market needs.
- Coach and mentor technical sellers and customer-facing staff.
- Drive customer adoption and long-term satisfaction through ongoing support and relationship building.
What You Need:
- A minimum of 6 years’ experience as a Solutions / Enterprise Architect, pre-sales consultant or any relevant position.
- Good working knowledge of SIP and related protocols, their interoperability with PBX & SBC technology stacks, including surrounding networking, security, and messaging technologies.
- Familiarity with APIs and related technologies
- Ability to communicate complex technical solutions to a business-focused audience effectively and efficiently
- A proactive, self-sufficient, flexible approach with a willingness to learn new skills and disciplines, working both independently and as part of multi-disciplinary teams.
- The ability to communicate with and guide customers based on industry best practices, rooted in personal experience.
- Experience with UCaaS, CCaaS, and CPaaS applications, as well as exposure to platforms with which they interface with would be beneficial.
- Fluency in English, both Verbal and written form, and any additional languages would be a plus.
- Travel is expected to be 20-30% of your time, including international.
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home.
- We contribute 8% of your monthly gross salary into your private pension.
- Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.
- Life insurance providing financial support to your loved ones in the event of your unexpected passing.
- Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
- Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
- Unlimited, free and anonymous consultations with our dedicated therapist.
- Childcare support
- Cycle to work scheme
- 24 days annual leave per year and 1 additional day every 3 years.
- Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email.
- Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches, contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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