Learning and Development Specialist

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

This exciting role is within our Learning & Development Department, where the L&D Specialist will be supporting and working collaboratively with our growing team to proactively meet learning needs across the organization.    The L&D Specialist will be integral in setting new hires up for success and maintaining BDA’s Learning Management System (LMS).  As a member of the L&D team, the Specialist will serve as a trusted resource to BDA associates, modeling the Core Values, displaying respect, and promoting our company’s positive, diverse, and collaborative culture.

Responsibilities

• Learn, maintain, and act as point person for the Adobe LMS, including, but not limited to the following:
  • User set up and/or updates
  • Management of learning content, course uploads, material uploads, course assignments, completion tracking and reporting
  • Data integrity auditing
  • Facilitate user training
• Create and maintain the L&D calendar and scheduling, sharing with stakeholders and publishing on the team SharePoint site
• Assist in development and production of learning materials and programs for virtual and in-person learning initiatives
• Provide project coordination, logistical oversight, and administrative support to sustain high quality and dynamic program activities
• Develop and maintain electronic file systems to house and organize L&D materials, SOPs, and Job Aids
• Support internal communications for learning initiatives across BDA
• Perform all current and forthcoming new hire administrative processes, ensuring that new hires have a smooth welcome and transition to BDA. This includes, but is not limited to, the following:
  • BDA New Hire Credentials
  • BDA Onboarding E-mails
  • Update Admin Tracker
  • Submit requests for access
• Build and provide weekly and monthly reports using available in-house platforms.
• Proactively communicate to stakeholders any upcoming requirements where courses are due to expire or retraining is needed, ensure that refresher training is coordinated in a timely manner.
• Monitor upcoming new hire schedules and training calendar to alert the team of conflicts or issues before they arise.
• Conduct follow up learning needs assessments to evaluate learning retention
• Develop and/or update Job Aids as needed, notifying affected teams of changes for retraining, cataloging accurately, and publishing appropriately.
• Collaborate with Business Analytics to develop a L&D project request / ticketing system for training projects, monitor submissions, and bring to team for discussion and prioritization during weekly meetings.
• Support Learning and Development team initiatives
• Facilitate learning content where applicable
• Track and establish KPIs to measure acumen and retention

Experience/Training/Education/Skills

• Bachelor’s degree in related field
• Minimum 3 years experience in a Learning and Development role preferred, but not required
  
• Professional certification within L&D preferred, but not required
• Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines
• Experience working in a multitask environment
• Excellent verbal and written communication skills
• Ability to work independently
• Critical thinking and analytical skills
• Utilize L&D systems and platforms to execute on assigned projects
• Curiosity, possessing the ability to investigate and comprehend complexities and distill into a simpler view
• Ability to see the “big picture” in scope and perspective while being detail oriented in project completion

Working Conditions/Other:

• Required to use a desktop or laptop regularly
• Flexibility in schedule possible to accommodate L&D needs in different time zones
• Travel not expected nor required

Reports to:

Senior Manager – Global Learning and Development or designee