About BEAM

The mission of BEAM is to create pathways for students from low-income and historically marginalized communities to become scientists, mathematicians, engineers, and computer scientists. Led by staff with these same technical backgrounds, BEAM believes that pathways to STEM careers are created through community, individual support, and access to advanced work that typically lies outside most school curricula. We work to directly support students and to transition them to other supportive enrichment programs that enable their future success.

BEAM's model provides continuous support from middle school through college graduation, including intense academic summer programs for middle school students (after 6th and 7th grade), weekend classes and mentoring, and STEM-focused support through college. Our program includes not just access to learning advanced math but also support finding and applying to other opportunities, including support with college admissions and financial aid. In addition to our academic content, bringing students into community is a key part of our mission and all of our work is designed to support that goal.

BEAM has grown from a small summer program serving 17 students in the summer of 2011 to a year-round, national program, serving 420+ students at six summer program sites and 600+ students in year-round programming in New York City and Los Angeles this school year. In addition, our BEAM National pilot program now reaches over 500 elementary-aged students in seven different states, working to create a new nationwide pathway modeled on our local work.

With our recent strategic plan, our team has committed to transforming the organization from a successful startup to a more mature and scalable organization that can drive change across the country.

ABOUT THE INFORMATION TECHNOLOGY TEAM

BEAM’s Information Technology (IT) team, a part of the Business Operations Division, is a new and growing team dedicated to advancing the organization's IT policies, procedures, and data security standards.

To enable information technology to proceed effectively and securely, the IT Team places strong focus on effective communication, both written and verbal, and technical expertise in network security, systems administration, and troubleshooting. This approach ensures efficient operations, prompt resolution of technical issues, and adherence to best practices across IT infrastructure.  Working collaboratively with all teams across BEAM, the IT Team ensures the optimal maintenance and management of BEAM’s cloud-based enterprise applications, driving efficiency, security, and reliability across all platforms.

DESCRIPTION OF ROLE 

The Salesforce and IT Systems Manager will play a key role in advancing BEAM’s mission by optimizing the organization’s Salesforce platform to support data-driven decision-making and streamlined operations. This role will assess organizational needs, design and implement tailored Salesforce solutions, and provide ongoing support and training to maximize the platform’s impact. By collaborating with stakeholders across departments (e.g., Programs, Advancement, Learning & Evaluation), the Manager will deliver innovative solutions to system challenges, increase user adoption, and enhance workflows, ultimately empowering BEAM to better serve its community.

With deep expertise in Salesforce—particularly Nonprofit Cloud—the Manager will bridge the gap between technical and non-technical stakeholders while understanding nonprofit operations and project management. Their work will ensure BEAM’s processes are scalable, efficient, and aligned with best practices, driving greater organizational effectiveness and enabling the organization to achieve its mission of creating pathways for underserved students in STEM.

KEY DUTIES AND RESPONSIBILITIES:

This role involves managing major system improvements along with training and routine maintenance. Therefore, responsibilities include but are not limited to systems management, project management, data analysis, and training:

Salesforce System Management (50%)

• Serve as the primary point of contact for all Salesforce related inquiries
• Communicate complex business needs into clear, actionable systems requirements, research and evaluate alternative solutions
• Manage a broad range of Salesforce tasks including configuration, customization, and implementation
• Monitor system performance and troubleshoot issues as they arise
• Conduct user training sessions and create documentation to improve user understanding of the platform
• Manage user access and permissions to ensure compliance with company policies
• Manage Salesforce sandbox environments for development, testing, and staging to ensure changes are thoroughly vetted before deployment to production
• Identify unused or underutilized platform features to enhance productivity and efficiency
• Monitor Salesforce data feeds and other integrations
• Develop and maintain system documentation 
• Partner with stakeholders to ensure solutions meet business needs and requirements

Project Management (20%)

• Create detailed project documentation, including meeting minutes, progress reports, and status updates
• Ensure that all project-related documents are organized and easily accessible
• Ensure clear communication with relevant stakeholders as project needs change and/or new information is available
• Support the prioritization of tasks based on project needs and deadlines
• Identify potential delays and escalate them as needed to relevant stakeholders
• Monitor potential risks and issues that could impact the project's success
• Support the preparation of presentations and other materials needed for project reviews or stakeholder meetings.
• Assist in managing relationships with stakeholders by keeping them informed about project status and updates.

Technical Support (20%)

• Stay informed about software updates and system developments to ensure the timely implementation of patches and upgrades to maintain optimal performance, security, and compliance.
• Coordinate with the IT Director to ensure patches are applied promptly and correctly to maintain security and compatibility.
• Perform periodic hardware checks and routine maintenance.
• Assist and resolve end user technical issues.
• Log issues and resolutions in Mojo Helpdesk ticketing system.

Data Analysis (10%)

• Evaluate internal systems for efficiency and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning data
• Collaborate with stakeholders to collect and analyze data utilizing existing systems
• Perform data cleaning and scrubbing tasks to identify and correct errors, duplicates, and inconsistencies.
• Standardize data formats and ensure adherence to data quality standards.
• Support the creation, development, and maintenance of dashboards and reports to provide real-time data insights, enhance data visualization, and facilitate decision-making
• Collaborate with stakeholders to understand reporting needs, ensuring that dashboards are user-friendly, accurate, and aligned with business goals.

QUALIFICATIONS

 We understand that there are many paths to acquiring experience and therefore welcome candidates from diverse and nontraditional backgrounds for this role who have demonstrated equivalent transferable skills to carry out the major duties outlined in this job description. 

The ideal candidate has:

• Minimum 3 years of experience as a Salesforce Administrator and/or business analyst
• Minimum 2 years of project management and tech support experience
• Demonstrated experience with Salesforce Program Management Module (PMM) and Nonprofit Cloud Case Management (NCCM)
• Proven track record in designing and implementing new processes to drive user adoption and project success.
• Deep understanding of Salesforce best practices, functionality, and project delivery.
• Strong analytical and problem-solving skills, with the ability to translate complex requirements into actionable solutions.
• Ability to handle multiple issues simultaneously while prioritizing critical problems.
• Proven experience in developing and delivering training, with strong ability to adapt materials to various learning styles.
• Proficient in Microsoft Excel, with demonstrated ability to use complex formulas, pivot tables, data visualization tools, etc. to clean, analyze, and interpret large datasets effectively.
• Excellent communication and interpersonal skills, capable of effective collaboration across teams.
• Self-motivated and adaptable, with a proactive approach to learning new technologies.
• Proven analytical skills, including data collection and preparation, evaluation, and visualization. 
• Demonstrated ability to work independently and contribute effectively in a team environment.
• Strong analytical skills to diagnose issues and determine appropriate solutions.

 

Significant pluses may include:

• Bachelor’s degree in Business, Computer Science or related field
• Salesforce Certified Administrator and/or Salesforce Certified Business Analyst certification or equivalent experience 
• Demonstrated success in effectively collaborating with all levels of management
• Familiarity with cybersecurity and compliance best practices (e.g., password policies, data protection).

APPLICATION PROCESS

Our process, as described below, has approximately four stages and we anticipate the process lasting about 4-6 weeks in total with someone starting in the role as soon as possible, although we are flexible with the specific date. 

The initial step is to submit your application, including resumé and responses to a few short application questions, via our online portal. When your application is complete, we will follow up with next steps.

Next steps in our process will include a short 30-minute phone interview and/or sample projects so we can get to know you and you can show us your work. We believe in the importance of demonstrated ability and providing opportunities that allow candidates to demonstrate relevant skills for the role throughout our process. The final step of our process is a final interview with the team. 

We will review applications on a rolling basis until the position is filled.

 

SALARY, BENEFITS, AND OTHER DETAILS

The salary range for this position is $70,000 - $94,000. This is a good faith anticipated range of the job, but the actual pay will be based on any applicant’s skill and experience. 

BEAM provides a number of benefits including:

• Flexible working hours
• Health, dental and vision benefits including health plan options that are free for individuals
• 12 paid holidays including an office closure between Christmas Day and New Year’s Day
• 15 days of paid annual leave to start, and will increase by one day for each year worked for your first 5 years of employment
• Paid sick leave
• 403(b) Retirement Plan
• Student loan reimbursement
• Pre-tax commuter benefits

 

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

BEAM believes that our staff, at all levels and across all roles, should represent the backgrounds of the students we serve. We are committed to creating a supportive and inclusive environment. Beyond a commitment to nondiscrimination, we strongly encourage applications from underrepresented and marginalized communities.

 

EQUAL EMPLOYMENT OPPORTUNITY 

BEAM is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race (including traits historically associated with race (including, but not limited to, hair texture and protected hairstyles, such as braids, locks and twists), ethnicity, religion (including clothing or facial hair worn in accordance with the religious tenets), color, sex, pregnancy, childbirth and related medical conditions, breastfeeding, gender (including actual or perceived sex, gender identity, and gender expression including a person’s actual or perceived gender-related self-image, appearance, behavior, expression, or other gender-related characteristic, regardless of the sex assigned to that person at birth), sexual orientation, sexual and reproductive health decisions, national origin, immigration or citizenship status, status as a veteran, active military service member, or uniform service member, marital or partnership status, familial status, caregiver status, age (18 or older), predisposing genetic characteristics, disability, creed, status as a victim of domestic violence, sexual violence or stalking, unemployment status, salary history, credit history, an individual’s status as having a known relationship or association with a member or members of a protected category, or any other protected status in accordance with all applicable federal, state, and local laws. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. 

All personnel decisions will be made in accordance with the principles of equal employment opportunity and subject only to valid (job-related) requirements for employment, benefits, or promotional opportunities.