Rental Car Manager

Berlin City Lexus–Toyota is seeking a Loaner Vehicle & Rental Car Manager to support both our Sales and Service teams by coordinating loaner and rental vehicles and ensuring a seamless, stress-free customer experience.

Position Overview:

This role is a key touchpoint in our customers’ journey—from service drop-off to vehicle return—and plays an important part in delivering the high-level care and professionalism Berlin City Auto Group is known for. If you are organized, customer-focused, and thrive in a fast-paced dealership environment, this is a great opportunity to grow with a trusted automotive brand. The pay range for this position is $18.00 to $19.00 per hour.

What You'll Do:

• Coordinate the check-in, assignment, and return of loaner and rental vehicles
• Serve as a primary point of contact for customers needing transportation support
• Communicate clearly with Service Advisors, Sales staff, and Management to ensure smooth vehicle availability
• Maintain accurate records, schedules, and documentation for loaner and rental usage
• Inspect vehicles for cleanliness, fuel levels, and condition before and after use
• Deliver consistent follow-up to ensure customer satisfaction
• Uphold Berlin City’s standards for professionalism, hospitality, and customer care

Who You Are:

• You understand that customer experience matters and take pride in delivering excellent service
• You have strong communication, organization, and follow-up skills
• You thrive in a fast-paced, high-volume environment
• You are dependable, detail-oriented, and motivated to meet service standards
• You work well as part of a team and interact positively with customers and coworkers
• You represent the Berlin City Auto Group brand with professionalism and integrity

Requirements:

• Must be 18 years of age or older
• Valid driver’s license with a favorable motor vehicle record
• Ability to pass a pre-employment background check
• Authorized to work in the United States

Why Berlin City Lexus–Toyota?

• Supportive team culture with opportunities to grow
• Paid time off that accrues from day one of employment
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & wellness reimbursement (up to $75/month)
• Employee vehicle purchase and service discounts

Who We Are:

Berlin City Auto Group is a family of dealerships throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

Listen to what our team has to say about working in Service at Berlin City Auto Group.

To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/ 

EEOC 

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. 

ADA 

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices. 

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