People Operations Associate (Contract)

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a People Operations Associate at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

The People Operations Associate (Contractor) provides administrative support for People Operations initiatives by executing defined HR operational tasks such as data entry, document organization, and report generation. This role focuses on maintaining accurate employee records and supporting compliance-related activities through structured, repeatable deliverables.

The People Operations associate works independently to complete agreed-upon project deliverables in accordance with applicable requirements and timelines, ensuring accuracy, confidentiality, and operational efficiency across HR systems.

What will you do? 

• Review onboarding documentation for completeness and consistency against provided checklists and requirements
• Perform manual data entry and data validation in designated HR systems and trackers
• Organize, upload, and maintain electronic employee records in accordance with document retention guidelines
• Identify data inconsistencies or missing information and flag issues for review
• Generate standard reports from HR systems to support audits, compliance reviews, and internal reporting needs
• Support defined HR operations projects such as:
• Utilize HR platforms such as Sapling, Rippling, and Workday solely for execution of deliverables
• Provide periodic progress updates and deliverable completion timelines to the designated People Ops point of contact

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. 

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
• 1–3 years of experience providing HR or administrative support
• Strong attention to detail and accuracy in data management
• Experience handling confidential and sensitive information
• Strong experience with HRIS platforms and digital employee record systems
• Proficiency in Google Workspace and/or Microsoft Office
• Ability to manage multiple tasks independently and meet agreed-upon deadlines
• Clear written communication skills

Benefits

• The chance to build something that changes lives – and that people love 
• Free BetterHelp accounts for all team members
• An awesome community of co-workers

The is a remote full-time contract position with an hourly range of $25 - $27/hr.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.