Technical Information Specialist

 

Technical Information Specialist

Black Canyon Consulting (BCC) is searching for a Technical Information Specialist to support our work for the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM), an institute of the National Institutes of Health. This is a full-time position located at the NIH campus in Bethesda, MD and/or remote. 

The Technical Information Specialist will provide technical support and user education for user account management systems provided by the National Center for Biotechnology Information (NCBI) at the National Institutes of Health (NIH). These systems include My NCBI for managing user preferences, formulating, saving, and scheduling searches; My Bibliography for managing publication lists and NIH Public Access compliance; and SciENcv for managing NIH and/or NSF Biosketches for grant applicants. This position is an excellent opportunity to use state-of-the-art computer systems and gain experience using bioinformatics tools developed by a leading computational biology research group. 
  
Responsibilities include, but are not limited to: 

• Provide e-mail assistance to users of NCBI's account management systems, including questions related to creating and managing accounts, complying with NIH/NSF grant reporting requirements and adding publications to My Bibliography
• Write test scripts and conduct functional testing of new features
• Develop and maintain reporting infrastructure to reveal trends in customer concerns
• Collect and report common problems reported by users and work with design and development groups to devise solutions
• Participate in the ongoing design discussions of additional user account services, including new tools for sharing and interacting with NCBI content
• Develop educational content, including webinars, tutorials, videos, blog posts and social media content for educating users about these account management systems

Required Skills: 

• Online searching of scientific databases
• Online searching of scientific databases 
• Excellent oral and written communication skills 
• Excellent organizational skills 
• Excellent attention to detail 
• Must be able to obtain a NIH Public Trust 

Desired skills: 

• Familiarity with modern web design and social media sites
• Masters in Library Science or Library and Information Science a plus

Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.

We offer a competitive salary commensurate with experience and location. The targeted range for this position is $80,000 - $110,000.

If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!