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City to City - Program Manager

Berlin

Blacklane’s long-distance chauffeur service is called City-to-City and experienced extraordinary growth over the last 3 years. As the Program Manager for City-to-City, you will own the demand and supply side of this service, shaping the future of premium travel.

We’re seeking an entrepreneurial team member ready to drive City-to-City’s next stage of growth. If you’re passionate about shaping the future of mobility, thrive on turning ideas into reality, and are ready to deliver impact, then this role is for you.

YOUR CHALLENGE:

At Blacklane, we value the meaningful change each team member brings. As the Program Manager for City-to-City you will:

  • Own the Business: Execute strategy and own the business plan to achieve top and bottom line targets.
  • Drive Demand: Create initiatives to attract new guests, deepen engagement with existing guests, and elevate the long-distance service experience.
  • Expand Supply: Develop and implement initiatives to make City-to-City the preferred choice for chauffeurs.
  • Deliver Initiatives: Manage project timelines, allocate resources, and coordinate cross-functional teams across Marketing, Sales, Product, Operations, Finance, and Legal.
  • Analyze and Act: Monitor demand and supply metrics to assess and optimize growth initiatives.
  • Steer Daily Operations: Oversee day-to-day business to meet weekly, monthly, and quarterly KPIs.
  • Enable Scale: Document insights, playbooks, SOPs, and frameworks to boost organizational effectiveness and fuel future growth.

 ABOUT YOU:

You will thrive in this role if you:

  • You care, focus on the customer and drive to make things happen.
  • Think strategically, set clear objectives, and communicate your vision across all levels.
  • Adapt quickly and collaborate seamlessly within cross-functional, global teams.
  • Excel in fast-paced environments transforming insights into real impact.
  • Embrace challenges with a growth mindset and a passion for learning.
  • Bring enthusiasm, resilience, and a solutions-focused attitude.
  • Have at least 5 years’ experience with a track record of growing businesses or launching new services.
  • Inspire teams and champion an inclusive, high-performance culture.
  • Translate data into actionable insights and compelling presentations.
  • Communicate fluently in English engaging stakeholders with clarity and confidence.
 
About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.
 
Our Company Culture
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care,  inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.

Here are just a few examples of the ERGs fostering connection:

  • LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
  • Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
  • Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.

We welcome—and actively support—employees to create or join the communities that are important to them.

Why join us in a Blacklane on the fast lane?

  • Fair Pay & Shared Success → We provide good salaries and automatically enroll all employees in our Virtual Stock Options Plan (VSOP). Your shares vest over four years, with full transparency on their value growth through Ledgy.
  • Blacklane Mystery Rides → As a valued contributor to our success and growth, we are pleased to offer you one complimentary ride per quarter to experience and evaluate our chauffeur services firsthand.
  • Learning & Development at Blacklane → We value the person beyond the CV, which is why we are committed to your continuous growth—not just for the company’s success, but for your own professional development. We believe that when our employees stay ahead, so does Blacklane. That’s why you have free access to thousands of online courses on LinkedIn Learning, tailored to your career aspirations, along with a unique learning experience designed for those stepping into leadership roles.
  • The way to your heart goes  through your stomach? → If so, we’ve got something special for you, in Berlin: our weekly homecooked, quality office lunches. Not only do they fuel your mind and body, but they also provide the perfect opportunity to connect with colleagues from all departments, fostering stronger bonds beyond your own division.
  • Your Health, No Compromise → with Nilo Health & WHOOP
    We prioritize both your mental and physical well-being because a healthy team creates a thriving culture. That’s why we offer access to the Nilo Health platform for mental wellness and the WHOOP bracelet, after one year to support your fitness—available for you to use as you choose.
  • Social responsibility → We Care: Learn more about Miracle flights and the meaningful impact behind our commitment to making a difference.
  • Share your ideas with Blacklane’s C-Level → Our approachable C-Level team values your insights. Once a month, they host a consultation day where you’re invited to share your ideas, feedback, and constructive criticism—because your voice shapes our future.
  • Thrive Together → Our Hybrid Office Culture: At Blacklane, we believe in the power of in-person collaboration and connection. That’s why we follow a hybrid, 3 office day focused approach. This supports both our fast-paced growth and the building of strong, engaged teams. We know everyone’s situation is unique, so our hybrid setup still allows for flexibility when needed. If you’re excited about contributing in a dynamic, people-driven environment and value both teamwork and personal accountability, we’d love to hear from you!

Do you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect!

We place great value on equal opportunities. Therefore, we welcome everyone to apply!

Curious to see us in action? Let’s go!

→ Watch us on Amazon Prime

→ Listen to our CEO in Startup insider episode #1643

→ Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture

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