Senior New Store Opening Associate

About Us

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

What’s Brewing…

• This is your opportunity to put your fingerprint on the growth and development of something truly exciting. As the Senior NSO Associate, your primary responsibility will be to lead the effort to ensure a smooth and successful launch all new growth projects and form factors within the company. The right candidate will be incredibly organized and thrive in a process heavy work environment. You are familiar with how to handle multiple deliverables and department involvement in the success of new store and project launches.

Our Values

• Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
• Move as One: We value people who strive to be the best team player, not individual stars.
• “My Home is your Home”: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

What You’ll Own:

• Early stage collaboration in store design process with Blank Street design team to optimize workflow, throughput and barista/customer experience and safety.
• Build and maintain relationships with external vendors.
• Proactively communicate and update your manager and key stakeholders across all departments on the status of active and upcoming projects.
• Work closely with construction and project managers to ensure a safe and functioning space for incoming team.
• Conduct analysis on each store opening and determining ways to improve the system.
• Collaborate cross functionally with teams to ensure smallware + equipment changes are handled seamlessly during seasonal launches.
• Lead completion of on ground NSO duties, including but not limited to:
  • Placing and receiving initial orders for new locations.
  • Liaising with external contractors for installation of service and equipment eg: miscellaneous construction work, trash carting services, utilities, etc.
  • Organizing and coordinating the transport of equipment and smallwares to and from our storage facility and between new location builds as needed.
  • Receiving, installing and calibrating equipment.
  • Staging of bar equipment and workflow.
  • Building and staging of back of house area.
  • Store and equipment test days.
  • Work closely with IT + Coffee Equipment teams to ensure front and back end infrastructure is correctly setup and tested.
  • Oversee the build out of store location wiki pages for incoming field team.
  • DOH compliance + Ops team walkthroughs.
• Lead completion of duties outside of NSOs including but not limited to:
  • Lead the project scoping and management of retrofit/store optimization projects to improve revenue, AOV, execution of events, product, barista and customer experience as needed.
  • Support the maintaining and inventory management of our equipment and smallware storage facility.
  • Support store closure projects.
  • Audit and approve invoices for payment by finance team.
  • Collaborate cross functionally with teams to ensure smallware + equipment changes are handled seamlessly during seasonal launches.
  • Support facilities overflow or jobs when NSO schedule allows.

Who You Are:

• 2-3 years experience in high growth hospitality/consumer brands or new store openings.
• 1 - 2 years project management experience.
• Experience using project management tools (Google Suite, Asana, Slack).
• Hands on and action oriented.
• Excellent organizational skills and ability to perform under pressure and time constraints.
• Adaptable, flexible and comfortable working in a team environment as well as autonomously as projects require.
• Passionate about creating a safe and enjoyable environment for both customers and our ground teams.
• A strong independent problem solver with proven multi-tasking and communication skills.
• Highly effective written and verbal communication skills.
• Eagerness to learn in particular about the permitting/licensing process for retail locations as well as the high level construction, plumbing and electrical process of building out a Blank Street location.
• Must be comfortable working evenings and weekends where business dictates.
• Drivers license is preferable.

Benefits:

• $70,000 - $85,000 annual base salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Medical, Dental, and Vision coverage. Blank Street covers the full premium for low and mid-tier employee-only plans.
• Paid sick time
• Paid time off + company holidays
• Paid parental leave benefits
• Equity
• Learning and development opportunities. We’re growing and we’d like for you to be a part of the journey.
• A whole lot of Blank Street swag & coffee