Associate Director, Patient Navigator
About bluebird bio
At bluebird every role has meaning, every team member is respected, and every day is a chance to fly higher. When you join bluebird bio, you're not just landing a new role, you become part of a company that's pursuing curative gene therapies to give patients and their families more bluebird days. We are doers, thinkers and collaborators who embrace and live by our values:
- Persist for Purpose
- Be Compassionate
- Stay humble and curious
- Keep it real
- Celebrate (sm)all wins
Our innovation is rooted in the diversity of our teams and results are achieved through cooperation and the integration of multiple viewpoints. This is personal and we approach every challenge with radical care.
ABOUT US
As a member of the Patient Services team, you will have the opportunity to provide education, guidance and support to patients who are enrolled in the company’s patient support services program (my bluebird support). In this role, you offer personalized assistance to each patient, and their caregivers, throughout the gene therapy treatment journey.
The my bluebird support Associate Director, Patient Navigator serves as a trusted partner to patients, caregivers, and Qualified Treatment Centers (QTCs), while also collaborating cross-functionally to optimize program operations. This role brings expertise, strategic oversight, and deep empathy to drive patient-centered care and operational excellence.
KEY RESPONSIBILITIES
- Patient & Caregiver Education
- Provide high-touch, education, support & resources to patients and caregivers regarding the gene therapy treatment process, including pre-treatment considerations, treatment day logistics, and post-treatment expectations.
- Educate the patient on bluebird gene therapy coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for access.
- Assess patient and caregiver needs, tailoring resources and education to ensure understanding, confidence, and support.
- Serve as a trusted point of contact for patients, ensuring questions are answered in a compassionate and compliant manner.
- Case Management & Navigation
- Guide patients through the treatment journey, coordinating support services such as travel, lodging, reimbursement, and offering connection to resources.
- Identify potential barriers to treatment and implement proactive strategies to resolve access challenges in collaboration with cross-functional partners.
- Monitor patient milestones and adherence to treatment timelines, ensuring delivery of high-quality and timely support.
- Stakeholder Engagement
- Educate internal and external stakeholders on the program to drive awareness.
- Work with Qualified Treatment Centers (QTCs) to monitor patient status and facilitate patient support.
- Partner with QTCs, healthcare providers, and advocacy organizations to enhance patient and caregiver education, increase awareness of program services, and support treatment readiness.
- Communicate key insights and patient trends back to internal stakeholders to continuously refine engagement approaches and optimize program design.
- Program Operations & Continuous Improvement
- Contribute to the design and implementation of patient support initiatives, work instructions, and best practice resources.
- Utilize data, analytics, and patient feedback to identify opportunities for program improvement and drive execution excellence.
QUALIFICATIONS:
- BA/BS with a minimum of 10 years of pharmaceutical/biotech patient services experience with demonstrated expertise in access/reimbursement and complex case management. Registered Nurse (RN) and Gene therapy experience is a plus.
- Direct experience working with patients and/or caregivers.
- Strong knowledge of payer systems, reimbursement processes, and patient assistance resources.
- Exceptional communication skills, with the ability to engage patients, caregivers, and healthcare providers with empathy and clarity.
- Deep empathy, resilience, creativity in problem-solving, attention to detail, and action-oriented.
- Proficiency in data analysis and application of performance metrics to inform program improvements.
- Knowledge of regulatory and compliance guidelines for industry and ability to evaluate unique scenarios in the context of program SOPs, policies and OIG requirements.
bluebird is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics.
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