Transaction Risk Operations Lead

About Bluevine

Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence. 

As a dynamic company with massive potential, we’re backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success. Since launching in 2013, we have grown exponentially, amassing over 400,000 customers across all 50 states and a global team of more than 500 people. Our passion is driven by purpose: to give small businesses the tools they need to succeed and we’re just getting started. 

All of this begins with our team who are driven by collaboration, problem-solving, and learning and growing together. With a commitment to innovation and community impact, our mission is to help every small business—and every team member—thrive. Join us! #LI-Hybrid

Summary Objective

As a Transaction Risk Operations Lead at Bluevine, you will be scaling our transaction monitoring operations and ensuring that our company is prepared to successfully navigate the unexpected. 

Responsibilities

• Investigate, review, and analyze system generated transaction monitoring alerts across all transaction types (wire, ACH, check, etc)
• Identify fraud trends by analyzing data and system generated alerts for any anomalies, outliers, etc
• Manage and document cases of suspicious activities, ensuring all relevant details and findings are accurately recorded and maintained
• Ensure compliance with all relevant laws, regulations, and internal policies. Stay updated on changes in regulations (i.e. NACHA rules) and industry best practices
• Limit Risk exposure by assisting with transaction monitoring controls ideas and strategies
• Participate in risk assessments and contribute to the development of risk mitigation strategies
• Identify suspicious activity and work with appropriate teams to investigate and thwart the activity
• Investigate and reply to external fraud requests and inquiries received from financial partners
• Maintain SLAs and deadlines to meet team and company goals
• Cross-functional collaboration with Product, Account Risk, and Customer Service to  ensure the customer experience is being optimized while also mitigating risk

Required Experience and Education

• Bachelor’s degree in Business, Finance, Economics, or related fields
• 6+ year of experience analyzing fraud trends in a financial institution or fintech is preferred
• Previous transaction monitoring experience around credit, debit, checks, online, wire, and/or ACH is preferred
• Detail-oriented and puts a high value on accuracy
• Ability to effectively gather and analyze information in the course of investigations and reviews
• A team player who is able to work on a variety of projects simultaneously
• Proficiently uses Excel to create spreadsheets, models, and reports
• Able to clearly and effectively communicate verbally and in writing
• Motivated to work on a cross-functional team in an entrepreneurial environment

BENEFITS & PERKS

• Excellent group health coverage and life insurance
• Stock options
• Hybrid work model
• Meal allowance
• Transportation assistance (terms and conditions apply)
• Generous paid time off plan, Holidays
• Company-sponsored mental health benefits
• Financial advisory services for both short- and long-term goals
• Learning and development opportunities to support career growth
• Community-based volunteering opportunities