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Business Operations Analyst - Knowledge Management & Support Operations

Remote

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

 

In This Role

In this role, you will support a global support organization by enabling the tools, content, and processes used by support agents and delivery managers worldwide. You will work closely with cross-functional teams to ensure user feedback is properly reviewed, categorized, owned, and actioned, while also helping maintain and improve knowledge content that supports daily operations.

Depending on assignment, you may focus more heavily on user feedback management and reporting, or on knowledge management and content strategy. In both cases, you will partner with subject matter experts, project managers, and leadership to drive clarity, accountability, and continuous improvement across support systems and processes.

This role offers exposure to enterprise-scale operations, stakeholder engagement, and reporting, within a collaborative and fast-moving environment.

Key Responsibilities

Feedback Management & Operations Support

  • Monitor and review user feedback submitted through internal systems on a daily basis.

  • Perform root cause analysis by collaborating with subject matter experts to identify underlying issues.

  • Categorize feedback accurately and assign ownership to the appropriate teams or individuals.

  • Track assigned feedback items, follow up on progress, and ensure timely resolution.

  • Maintain clear documentation and audit trails for feedback status and outcomes.

  • Build and deliver reports and dashboards to summarize trends, risks, and resolutions for stakeholders and leadership.

Knowledge Management & Content Support (for KM-focused assignments)

  • Own and manage content issues across knowledge platforms and shared repositories.

  • Partner with knowledge teams and content owners to update, maintain, and close gaps in existing documentation.

  • Build and document knowledge management requirements to support organizational knowledge-sharing goals.

  • Help define and document a roadmap for new knowledge management capabilities.

  • Coordinate with project managers to integrate KM activities into broader project plans.

  • Own and execute User Acceptance Testing (UAT) for knowledge solutions to ensure readiness for deployment.

  • Provide regular status updates on progress, risks, and deliverables to stakeholders.

Reporting & Stakeholder Engagement

  • Prepare clear, concise reports and presentations for leadership and cross-functional partners.

  • Communicate insights, risks, and recommendations effectively to technical and non-technical audiences.

  • Support project tracking activities, including milestones, deliverables, and metrics.

Required Qualifications

  • 2–4 years of relevant professional experience in business operations, analytics, project support, or a similar role.

  • Experience working in a large, enterprise-scale organization.

  • Minimum 3 years of experience performing data analysis and building reports or dashboards in Power BI.

  • Minimum 2 years of experience using Microsoft Excel, Word, and PowerPoint in a professional setting.

  • Minimum 2 years of experience working with data and presenting insights to stakeholders or leadership.

  • Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.

  • Excellent verbal and written communication skills.

  • Strong organizational skills and ability to manage multiple work items simultaneously.

  • Ability to work independently and manage time effectively.

Preferred Qualifications

  • Experience building custom dashboards and operational reports in Power BI.

  • Ability to distinguish between process, content, and technical issues when analyzing feedback or defects.

  • Experience collaborating with SMEs, IT teams, or platform owners.

  • Familiarity with knowledge management practices, content governance, or documentation workflows.

  • Experience supporting UAT activities or validating solutions prior to release.

  • Exposure to project management processes, including tracking milestones, risks, and dependencies.

  • Experience presenting status updates or findings to senior stakeholders.

 

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $27.88 - $30.29 USD/hourly. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development

Location: Remote, United States 

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