New

Research Operations Program Manager

Remote
Who is Blueprint? 
We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 
 
What does Blueprint do? 
Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 
 
Why Blueprint? 
At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

In This Role

As a Research Operations Program Manager, you will help build and scale global programs that strengthen the impact of a world‑class UX Research organization. You’ll streamline operations, connect people and tools, and remove barriers so researchers can focus on high‑impact work. This role requires an AI‑first mindset—leveraging automation, copilots, and agent‑based workflows to improve operational efficiency across research programs.

You will thrive here if you are highly organized, resourceful, comfortable with ambiguity, and skilled at coordinating multiple programs simultaneously. Your work will enhance operational excellence, governance, tooling, knowledge management, and communications across the research ecosystem.

Key Responsibilities

Program & Project Management

  • Manage operational processes for Experience Reviews, Audits, and Customer Programs.
  • Oversee intake and scheduling for research‑related events.
  • Maintain metrics, reporting mechanisms, and research‑related data (Excel, dashboards).
  • Drive multiple initiatives concurrently in a fast‑moving environment.

Governance & Compliance

  • Research, update, and maintain governance frameworks and SOPs related to legal, procurement, privacy, and operational policies.
  • Maintain process documentation across cross‑functional partnerships.
  • Partner with procurement to ensure vendor compliance with security, privacy, and legal standards.

Tool Management

  • Manage licensing, access, best practices, and compliance for the research tool stack (e.g., UserTesting, dscout, Qualtrics, Respondent.io, Tango).
  • Maintain AI/agent tooling used across the team.
  • Identify, pilot, and scale automation opportunities (e.g., intake automation, tagging, synthesis, reporting).
  • Create dashboards to report on tool usage and research data.

Knowledge Management

  • Organize, update, and distribute research best practices, templates, and guides.
  • Audit and maintain SharePoint research repositories, ensuring standardization and metadata quality.
  • Maintain researcher handbook resources and internal/external research insights sites.

Communications

  • Ensure research insights reach key stakeholders through newsletters, SharePoint updates, and Teams channels.
  • Build monthly newsletters and support structured communication channels.

Onboarding & Offboarding

  • Manage researcher access, tool provisioning, and SharePoint permissions as part of standard onboarding/offboarding workflows.
Required Qualifications

Candidates must have 2+ years of experience in the following:

  • Research operations, user research, or related operational roles
  • Strong project management with the ability to manage multiple initiatives at once
  • Excellent communication and stakeholder management skills
  • Proven ability to work independently, embrace ambiguity, and deliver organized results
Preferred Qualifications
  • Experience with common research platforms (UserTesting, Qualtrics, participant recruitment services, etc.)
  • Experience working within enterprise technology or high‑growth environments
  • Background in UX research, insights, or related research fields
  • Experience building or iterating on AI assistants/agents and workflows
    • Prompting, evaluation, guardrails, human‑in‑the‑loop processes
  • Ability to leverage internal AI tools and enterprise copilots for documentation, communications, repository hygiene, and workflow acceleration
  • Familiarity with AI vendor tools (e.g., Marvin, Outset.ai, ListenLabs) and ability to evaluate them for privacy, security, and compliance
  • Demonstrated AI‑first mindset—actively using AI to improve operational efficiency and research impact
Salary Range 
At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.
 
For candidates based in Washington State, the anticipated salary range is $31.25 to $33.65 USD/hourly. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.
 
Equal Opportunity Employer 
Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 
 
If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 
Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 
  • Medical, dental, and vision coverage 
  • Flexible Spending Account 
  • 401k program 
  • Competitive PTO offerings 
  • Parental Leave 
  • Opportunities for professional growth and development 
Location: Remote; working PST hours. 

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