New

Bilingual Customer Success Architect – Microsoft 365 & AI

Remote

About Blueprint

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.

Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.

At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.

Bring your perspective. Raise the standard. Build what matters.

 

About the Role

As a Bilingual Microsoft 365 Copilot Solutions Architect, you’ll serve as a customer-facing technical advisor specializing in generative AI, workplace productivity, and agentic solutions. You’ll help enterprise customers identify valuable AI use cases, deploy secure and governed solutions, and progress from foundational functionality to advanced adoption that delivers measurable business value.

You’ll work across customers, implementation partners, account stakeholders, and technical delivery teams to accelerate deployment, resolve adoption barriers, and support organizational change. This role combines hands-on technical expertise with customer education, executive communication, and adoption strategy.

What You'll Do

  • Drive sustained adoption of enterprise AI assistants, collaboration tools, and AI agents through structured customer success and change-management plans.
  • Advise customers and partners on designing, deploying, customizing, and operationalizing AI-powered workplace solutions.
  • Help customers identify, prioritize, and implement AI and agentic use cases aligned with business objectives.
  • Lead technical engagements to resolve barriers related to identity, security, compliance, governance, data access, licensing, and platform readiness.
  • Establish secure and responsible AI foundations, including data protection, oversharing controls, information governance, and compliance practices.
  • Guide customers through AI agent development and governance using a register, govern, and protect framework.
  • Develop adoption and change-management plans addressing executive sponsorship, user segmentation, communications, training, and enablement.
  • Educate customers and partners through technical demonstrations, presentations, workshops, and end-user training.
  • Use adoption analytics and platform insights to communicate usage trends, business impact, progress, and return on investment.
  • Engage technical and business decision-makers, including executive stakeholders, to align AI adoption with measurable organizational outcomes.
  • Coordinate partner-led implementations and internal delivery resources to accelerate deployment, activation, and adoption at scale.
  • Manage committed adoption and consumption milestones across assigned customer accounts.
  • Analyze usage and business-outcome signals to identify expansion, renewal, and additional solution opportunities.
  • Capture customer feedback, technical blockers, adoption patterns, and success stories to support ongoing product and delivery improvements.
  • Lead and motivate technical communities while strengthening collaboration among customers, partners, and internal stakeholders.

What You'll Bring

  • Fluency in English and Spanish, including strong professional written and verbal communication skills in both languages.
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, plus 7 to 9 years of relevant experience, or equivalent practical experience.
  • Relevant experience in areas such as cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, solution architecture, practice development, or technical consulting.
  • At least 5 years of experience in an enterprise customer-facing role.
  • At least 5 years of experience delivering customer-facing technical projects.
  • At least 5 years of experience working with enterprise productivity and cloud platforms.
  • Demonstrated ability to manage internal and external stakeholders and communicate effectively with technical, business, and executive audiences.
  • Hands-on experience deploying and driving adoption of enterprise AI productivity solutions, including administration, analytics, and organizational change management.
  • Deep expertise in identity, security, compliance, and information governance, including conditional access, identity governance, sensitivity labeling, data loss prevention, AI data security posture management, and advanced content management controls.
  • Experience building, deploying, and governing AI agents through a low-code agent development platform.

Certifications

At least two of the following technical certifications:

  • MS-102: Microsoft 365 Administrator Expert
  • SC-401: Information Security Administrator Associate (Microsoft Purview)
  • AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals
  • AB-100: Agentic AI Business Solutions Architect Expert
  • AB-730: AI Business Professional Associate

Preferred Qualifications

  • Direct experience installing, deploying, and customizing enterprise AI assistants and agentic solutions.
  • Experience with comparable generative AI platforms, such as Gemini or similar enterprise AI technologies.
  • Proven success helping customers progress from initial AI experimentation to sustained, advanced adoption.
  • Experience presenting AI capabilities and delivering customer education, technical enablement, workshops, or end-user training.
  • Strong presentation and executive-engagement skills, particularly with senior business and technology leaders.
  • Demonstrated ability to connect technical adoption metrics with business value, productivity gains, and return on investment.
  • Experience developing adoption and change-management strategies for enterprise technology implementations.
  • Ability to combine strong business and customer-adoption skills with hands-on technical expertise.
  • Experience working through implementation partners and coordinating cross-functional delivery resources.
  • Ability to lead technical communities and influence stakeholders without direct authority.
  • Comfort working with customers from different cultures in a fast-paced, digital-first environment.
  • Adaptability, intellectual curiosity, and enthusiasm for continuously learning emerging AI technologies.

Compensation

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated compensation range is $50.00 - $55.00 USD per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate’s qualifications.

 

Location and Work Arrangement

Remote, United States

 

Benefits

Blueprint believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include:

  • Medical, dental, and vision coverage
  • Flexible Spending Account (FSA)
  • 401(k) retirement plan
  • Competitive paid time off
  • Parental leave
  • Professional growth and development opportunities

Benefits and eligibility may vary based on role, employment status, and location.

Equal Employment Opportunity

Blueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

Applicant Accommodations

If you need a reasonable accommodation to participate in any part of the application or interview process, please contact recruiting@bpcs.com.

Apply for this job

*

indicates a required field

Phone
Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Blueprint Technologies’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


We may use AI-assisted tools to support parts of the recruiting process, including identifying and evaluating candidates based on job-related qualifications and experience. Human recruiters and hiring managers remain actively involved in all hiring decisions. If you require a reasonable accommodation during the hiring process, please contact recruiting@bpcs.com.

Learn more