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Digital Content Administrator (AEM)

Mumbai, India

Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.  

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role:  Digital Content Administrator 

Location:  Mumbai, Maharashtra 

About the role: 

We are looking for a dynamic and driven digital content administrator to join our team to support internal communication, projects and content governance. 

The candidate would be joining a small, flexible team within Morgan Stanley, who work collaboratively to deliver high-quality digital experiences, ensuring content is accurate, accessible, and aligned with business needs. Our work spans multiple platforms including Jive, SharePoint, and Adobe Experience Manager, and we play a key role in maintaining and evolving the firm’s internal digital landscape. 

 

What you will be doing: 

  • Ticket and Email Management: Monitor and triage incoming tickets and emails, ensuring timely and accurate responses. Prioritise and escalate issues as needed to maintain smooth day-to-day operations. 
  • Stakeholder Communication: Provide clear, proactive updates to stakeholders, ensuring queries are resolved efficiently and expectations are managed. 
  • Content Maintenance: Upload and maintain digital assets across platforms including AEM, Jive, and SharePoint, ensuring content accuracy and consistency. 
  • Issue Escalation: Identify and flag technical or process-related challenges to senior team members to avoid delays. 
  • Formal Document Review: Facilitate collaborative structured reviews of complex documents, ensuring formatting and structural consistency, identifying discrepancies, and publishing final approved versions. 
  • Weekly Content Owner Engagement: Coordinate and send weekly communications to content owners, prompting timely updates and ensuring information is kept up to date. 
  • Documentation Updates: Respond to urgent content needs while maintaining consistency across materials. 
  • Additional Tasks: Being adaptable to take on administrative based tasks.  

 

What you need to be great in this role: 

Necessary Skills 

  • Experience using digital content platforms (e.g. AEM, SharePoint, Jive). 
  • Proficient in Microsoft Office tools, particularly Word and Excel. 
  • Familiarity with professional/corporate office environments.  
  • Experience with ticketing systems and managing shared inboxes. 
  • Strong written and verbal communication skills. 
  • High attention to detail and ability to manage multiple priorities. 
  • Ability to work independently and escalate issues appropriately. 
  • Comfortable working in a fast-paced, collaborative environment. 

 

Desirable Skills 

  • Strong stakeholder management skills. 
  • Exposure to Adobe Experience Manager, internal collaboration software such as Jive or SharePoint would be useful. 
  • Basic knowledge of HTML and CSS for content edits. 
  • Familiarity with document governance processes and version control. 

Req ID: 18130

#LI-SK1 #BTG+ #AEM

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.'

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As part of our commitment to equity, diversity and inclusion, we are asking individuals seeking employment with OLIVER and Brandtech+, The Inside Ideas Group to complete this voluntary self-identification survey. We know that by creating a culture of inclusion we will attract and retain a diverse workforce that creates a more rewarding work environment, stimulates creativity and delivers better overall performance. 

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