Enterprise Account Manager

Location: American Fork, UT (Primarily In-Office)
Type: Full-time | Monday–Friday | Occasional Travel
Reports to: Head of Account Management
Compensation: Competitive salary + bonus + commission (OTE $110,000 - $140,000)
Benefits: Exceptional medical, dental, vision, disability, and 401(k)—better than many large companies

About the Role

Brevium is hiring an Enterprise Account Manager who can own and elevate client success through deep product knowledge, expert training, and collaborative problem-solving. You’ll step in to offload a portion of accounts from our AM leader, becoming the strategic partner clients trust and the teammate internal teams rely on.

This is a hands-on role with high visibility. You’ll help our clients get the most from Brevium’s software—especially in dermatology and ophthalmology—while strengthening ties across our internal teams.

What You'll Do

• Take full ownership of customers assigned to you from other account managers
• Train clinical and administrative teams on our platform with confidence and clarity
• Partner with Sales to support demos and specialty-specific strategy
• Manage renewals, secure annual agreements, drive account performance, and ensure Customer’s love the product and experience.
• Serve as a front-line resource for Tier-1 support requests—handling simple fixes, answering questions, and resolving workflow issues directly when faster than routing to Support
• Collaborate closely with Product, Support, and Development to troubleshoot and enhance the customer experience
• Document all interactions in Salesforce and maintain active follow-up workflows
• Capture and relay product feedback that helps shape future releases
• Represent Brevium at industry events, client sites, and quarterly business reviews

What You Bring

• Prior success in software account management—especially with enterprise or healthcare clients
• Technical fluency: you enjoy learning software, explaining it clearly, and using it strategically
• Experience working across functions (Product, Sales, Support, etc.) to resolve issues and improve outcomes
• Confidence in renewals and sales
• Attention to detail, task follow-through, and excellent Salesforce hygiene
• A collaborative mindset and willingness to step in and help teammates
• Comfort leading presentations both virtually and in person

Bonus Points If You Have

• Experience in dermatology or ophthalmology markets
• Background in sales or pre-sales support
• Track record of influencing product direction through client insights