Back to jobs
New

Onboarding Specialist

Atlanta, Georgia, United States

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.

At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024. 

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others. 

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

About the Role

The Onboarding Specialist is responsible for engaging and supporting students who are at risk of not enrolling or who have dropped out of the program. This role focuses on proactive outreach, personalized support, and the implementation of strategies to ensure students are successfully onboarded and remain in or return to their academic programs.

You're excited about this opportunity because you will...

Provide Proactive Outreach:

  • Identify and reach out to students who are at risk of melting (not enrolling) or have dropped out of the program
  • Utilize phone calls, emails, and SMS to communicate with students, addressing their concerns and providing support

Onboard: 

  • Coordinate with various teams to ensure a seamless onboarding experience for new students and students re-enrolling
  • Provide ongoing support during the onboarding period to address any questions or concerns students may have
  • Ensure that all necessary onboarding materials and resources are accessible to new students and students re-enrolling
  • Follow up with students after the initial onboarding phase to ensure they are settling in well and have the support they need

Provide Student Support:

  • Provide personalized assistance to students, helping them navigate the post-enrollment process and overcome any barriers to entry
  • Offer guidance on academic resources, and other support services available to students

Relationship Build:

  • Develop and maintain strong relationships with students, acting as their primary point of contact during the onboarding process
  • Foster a supportive and encouraging environment to increase student engagement and retention

Data Manage:

  • Track and analyze student data to identify trends and at-risk populations
  • Maintain accurate records of student interactions and outcomes in the CRM system

We're excited about you because...

  • Bachelor’s Degree required 
  • You have strong analytical skills, with a data-driven approach to decision-making
  • You have excellent interpersonal and communication skills
  • You have a solution-oriented mindset with the ability to address challenges and optimize processes
  • You are committed to the mission of Campus and passionate about making education accessible
  • You have the ability to work independently and as part of a team

Nice to have: Working knowledge of Microsoft Excel; comfortable with spreadsheets, basic functions, and organizing data.

Location: Prospective candidates must be willing to transition to a hybrid work schedule upon the opening of our Buckhead office (Mon & Fri remote; Tues - Thurs in-office)

What you’ll get:

  • A compensation package that includes a base salary ($47,000 - $56,000) + equity grant 
    • Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized. 
  • Medical Insurance + free Dental and Vision Insurance
  • 401(k) match
  • Fertility benefits via Carrot
  • Take what you need PTO + paid holidays
  • Social events - happy hours, birthday celebrations, holiday parties, & more!
  • Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Campus’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.