Back to jobs
New

Assistant General Manager (AGM) - Retail

Ontario, OR
At Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on  delivering an outstanding customer experience.
 
As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass takes pride in offering the region's best cannabis prices and widest selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.
 
Joining our team means being part of a thriving organization that consistently ranks among the top 10% highest grossing retailers in the state of Washington. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis & Glass provides diverse opportunities for professional growth and development.
 
We believe in creating an inclusive and supportive work environment where each employee's unique perspectives and contributions are valued. We encourage teamwork, creativity and empowerment as we work together to achieve our company's goals.
 
By joining Cannabis & Glass, you become a part of a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a fulfilling and rewarding career journey with us, where your passion and dedication will make a meaningful difference in the lives of our customers.

 

About the Role:

We are hiring an Assistant General Manager (AGM) to partner with our General Manager in leading all aspects of store operations. This is more than just a support role—this is your opportunity to train, develop, and step into the GM role in the future as we grow our business. You’ll be trusted with daily decision-making, managing store performance, coaching staff, and creating a customer-focused environment that drives results.

The AGM plays a critical leadership role, ensuring smooth operations and acting as the store’s operational leader when the GM is unavailable. Through hands-on learning and structured mentorship, you will be prepared to manage your own store and team.

Key Responsibilities:

Leadership & People Management

  • Work side-by-side with the GM to understand all elements of store operations
  • Step into the GM role when needed—managing staff, customer experience, and daily results
  • Lead and coach Assistant Managers, and Retail Associates
  • Provide ongoing feedback, performance coaching, and development plans
  • Help build a collaborative, accountable, and high-performing team culture
  • Participate in interviewing, onboarding, and progressive discipline processes

Store Operations 

  • Oversee daily store activities including opening/closing, shift coverage, and task execution
  • Manage employee scheduling, timecard approvals, and ensure labor compliance
  • Ensure adherence to company policies, SOPs, and safety regulations
  • Support the GM in facility upkeep, maintenance scheduling, and vendor coordination

Customer Experience & Sales

  • Lead by example in delivering best-in-class customer service
  • Monitor customer satisfaction metrics and resolve escalated service issues
  • Champion loyalty programs and customer engagement initiatives
  • Provide sales coaching, promote upselling, and help team exceed targets
  • Oversee in-store merchandising, displays, digital signage, and visual presentation

Inventory & Cash Management

  • Manage inventory intake, product restocking, returns, audits, and destruction
  • Monitor inventory accuracy and loss prevention protocols
  • Ensure secure and accurate handling of cash, and POS systems
  • Complete end-of-day financial reports and reconcile cash discrepancies

Technology & Facilities

  • Troubleshoot POS systems, kiosks, and in-store digital tools
  • Assist with maintenance coordination and store presentation
  • Uphold cleanliness and fire safety standards across the facility

Reporting, Training & Change Management

  • Assist in financial reporting, labor cost tracking, and EOD summaries
  • Support the GM in implementing new policies, systems, and changes in operations
  • Coordinate staff training sessions, new hire onboarding, and SOP updates
  • Ensure all certifications, training, and compliance requirements are met

Qualifications:

  • 2+ years of retail management or supervisory experience
  • High School Diploma or GED equivalent
  • Previous retail, sales and/or customer service experience is strongly preferred
  • We do not require previous professional experience in the cannabis industry but would prefer the applicant be a consumer of the product
  • Ability to work flexible hours including evenings, weekends and holidays
  • Must commit to coming to work sober 
  • Successfully pass a pre-employment criminal background check
  • Minimum 21 years of age

Benefits and Compensation:

  • Pay starts at $26.43/hr
  • Bonus incentives programs
  • Employee discount includes 50% off smokable cannabis products
  • Health, Dental and Vision insurance
  • Employee Assistance Program (EAP)
  • Employee Discount Program offering exclusive discounts from top national retailers
  • Paid Sick Leave (PSL) and Personal Time Off (PTO)
  • Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day

Equal Opportunity Employer:

Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.

 

Create a Job Alert

Interested in building your career at Cannabis & Glass? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Cannabis & Glass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.