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Senior Talent Partner - Customer Operations

Cardiff

We’re Capital on Tap 👋
💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

🏢This is a Hybrid role, working from our Cardiff Offices 2 days a week.

The Role

We're looking for a Senior Talent Partner to lead recruitment delivery across Customer Operations. Alongside taking ownership of a number of roles end-to-end, and building great relationships with senior stakeholders - you'll also manage two Talent Partners, coaching and developing them, and ensuring that we're bringing in top-quality talent across all of Customer Operations.

As a team we're always looking to improve how we attract and secure the best talent for Capital on Tap. For our Customer Operations teams in particular, improving how we hire directly shapes the experience of every business we support. This role is for someone who thrives on making a difference, balancing operational delivery with opportunities to rethink and improve how we bring the best talent to Capital on Tap

What you'll be doing

  • Driving recruitment delivery across Customer Operations meeting KPIs and deparmental targets
  • Owning the recruitment of a number of roles yourself, varying in seniority and specialism
  • Line management and development of two Talent Partners
  • Builing and maintaining strong relationships with key stakeholders
  • Guiding sourcing and attraction strategies for Customer Operations to help secure top talent
  • Using data and insights to drive hiring decisions and process improvements
  • Leading or contributing to broader Talent Team projects

We’re Looking For 🔎

  • Proven in-house recruitment experience, ideally in a scale-up or high-growth environment
  • Experience hiring across multiple levels and functions
  • Proven stakeholder management and influencing skills
  • Confidence using data to track, analyse, and improve hiring performance
  • Comfortable working independently while collaborating with a wider team
  • Previous experience managing and developing a small team

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process 🤝

Stage 1: 30-minute Initial Interview, Video Call

Stage 2: 60-minute Case Study & Interview, Video Call

Stage 3: 90-minute Final Stage, In-Person

Other Info
👍Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
📧Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

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UK DE&I Data

At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. 

In order to remain committed to our goal, we need to analyse and identify where we need to take steps to make positive impact. The first step in this process is gathering anonymous data on our candidates. We would encourage you to help us by filling in the form below.

All of the questions we ask are optional and will not affect your application. You don't have to share this with us and we won't consider it as part of your application. If you choose not to share this info, it won't impact your application in any way.

 

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