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Solutions Architect

Remote

About Us:

Judi Health is a health technology company offering a wide range of benefits administration solutions for employers and health plans. This includes Capital Rx, a public benefit corporation that provides full-service pharmacy benefit management (PBM) solutions to self-insured employers; Judi Health™, which offers comprehensive health benefit management solutions for employers, TPAs, and health plans; and Judi®, the industry’s leading proprietary Enterprise Health Platform. To learn more, visit www.judi.health.

Position Summary: 

We are seeking a driven and detail-oriented candidate to join our team as a Solutions Architect. You’ll join the Product team and work cross-functionally to ensure successful client launches, provide ongoing client technical support and subject matter expertise, and contribute to efforts to drive scalable implementations. The Solutions Architect will be a primary touchpoint for Judi Care clients pre-sale and post-implementation to triage and manage technical issues and questions. This role is designed for someone with client-facing experience and who is excited about being a part of a product-led organization. 

Position Responsibilities: 

  • Facilitates prospect and client meetings as a product subject matter expert (SME), supporting product demos, articulating platform capabilities, and translating business needs into clear, technical implementation requirements and product solutions
  • Lead technical scoping and navigating complex technical questions during client meetings and sales calls
  •  Demonstrate diligence in scoping, documenting, and implementing clients onto our platform—ensuring accuracy, accountability, and alignment with platform capabilities and client intent 
  • Responsible for the success of Judi Care clients throughout the client lifecycle, from initial sales scoping and implementation through ongoing support and optimization, acting as a bridge between clients and internal development teams 
  • Lead client-facing implementation meetings and manage timelines to ensure successful launches 
  • Own client configuration setup within internal admin tools, ensuring accuracy and alignment with client intent 
  • Manage configuration testing and contribute to QA and user acceptance testing (UAT) ahead of client launches 
  • Maintain documentation for implementation processes and workflows, product specs, and user guides for internal tools 
  • Identify opportunities to enhance scalability and efficiency through automation and product improvements 
  • Contribute to Judi Care product roadmap by identifying key customer needs 
  • Manage processes for gathering and reporting out on product feedback from clients to inform future product feature development opportunities  

Required Qualifications: 

  • 5+ years experience in client-facing roles such as implementation, customer success, or technical project coordination
  • Experience with digital health or employer-sponsored insurance strongly preferred 
  • Strong organizational skills and attention to detail 
  • Excellent communication and collaboration skills with both technical and non-technical audiences 
  • Comfort working with technical teams and translating business needs into product requirements 
  • Proven track record of executing against client requirements and meeting deadlines in fast-paced environment 
  • Interest in hands-on product management and data experience 
  • Comfort working with internal tools or configuration systems, especially in a technical capacity where setup decisions impact product functionality or user experience 

Salary Range

$115,000 - $135,000 USD

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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