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Senior Director, Prior Authorization & Clinical Care Operations
Position Summary:We are seeking a visionary and results-driven Director to lead and oversee Prior Authorization Operations, with responsibility for all lines of business (LOBs), including Commercial and Medicare, as well as the Clinical Call Center. This role will manage the end-to-end operations of Prior Authorization processes and ensure optimal efficiency, compliance, and performance across the department. Reporting to the Chief Clinical Officer, the Director will set the strategic direction for the PA and Clinical care teams, drive cross-functional collaboration, and optimize operations to align with the organization’s broader business goals.
Position Responsibilities:
Define and execute the strategic vision for Prior Authorization and Clinical Care Operations teams across all lines of business (Commercial, Medicare, Exchange, Medicaid, etc.) in alignment with overall company objectives.
Lead the development and implementation of long-term goals to improve workflow and efficiency while maintaining high-quality standards.
Lead and develop a large team of pharmacists, technicians, and support staff to deliver efficient and accurate Prior Authorization and Clinical Care operations.
Champion the adaption of advanced automations to improve accuracy, efficiency, and decision making.
Lead and manage client needs, requests, and meetings as it pertains to the Prior Authorization and Clinical Care functions including leading and actively participating in calls with clients, consultants, and other external stakeholders.
Serve as a liaison with internal stakeholders, including other departments in Clinical Operations, to ensure transparency, collaboration, and effective communication regarding Prior authorization and Clinical Care operations and requirements.
Ensure that Prior Authorization and Clinical Care processes comply with regulatory standards, including URAC, NCQA, and federal and state guidelines, managing risks associated with compliance, regulatory audits, and industry certifications.
Support the development of Capital Rx’s formulary management platform
Provide strategic direction and mentorship to PA leadership to foster a culture of collaboration, professional growth, accountability, and team success.
Drive the development of KPIs and performance metrics for the PA department, ensuring that progress is measured against both departmental and organizational goals.
Prepare and present executive-level reports, highlighting key performance trends, challenges, and recommendations for improvement.
Key stakeholder and SME for Prior Authorization to the development team to implement advanced solutions that increase operational agility.
Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.
Required Qualifications:
Active, unrestricted pharmacist license required
Doctor of Pharmacy degree required
8+ years of experience in Prior Authorization or Utilization Management at a PBM, health plan, or healthcare provider organization
5+ years of leadership experience, including direct supervision in a complex, multi-functional environment
Proven track record of leading large teams and managing complex prior authorization and clinical care operations
Strong knowledge of pharmacy regulations, accreditation standards, and compliance requirements
Client facing experience required
Experience in overseeing multiple lines of business including Commercial, Exchange, and Medicare
Experience in managing Clinical Call Center operations and integrating customer service teams.
Proven ability to define and execute strategic operational plans for large-scale operations at a senior leadership level, translating organizational strategy into actionable department-level initiatives
Strong financial acumen including the ability to manage unit cost
Innovative problem-solver with a continuous improvement mindset
Strong proficiency in data analysis and performance reporting, with the ability to leverage insights for decision-making
Excellent communication skills, both written and verbal, with significant experience in presenting to executive leadership
Proficiency in Microsoft Office Suite and familiarity with other advanced data and reporting tools (e.g., Tableau, Power BI, etc.)
In-depth understanding of regulatory compliance and industry standards such as URAC, NCQA, and federal/state requirements
Ability to work effectively in a fast-paced, evolving environment and manage complex, cross-functional teams
#LI-BC1
Senior Analyst, Analytics - Business Insights
Location: Hybrid (Local to NYC or Denver Metropolitan areas)
Job Summary: We are seeking a highly technical and detail-oriented Senior Analyst to support our growing Analytics team. This role requires deep expertise in data analysis, reporting frameworks, and coding best practices. The ideal candidate will have a strong background in executing analytics projects, collaborating with cross-functional teams, and providing actionable insights to support business decisions. With more than 3 years of experience in data analytics, this individual will drive efficiency, consistency, and innovation within the organization’s Analytics team.
Key Responsibilities:
Analytical Project Execution
Lead analytics projects, collaborating with business stakeholders to develop and deliver reporting solutions and actionable insights.
Produce strategic insights on program performance, compliance, utilization trends, and financial projections.
Ensure data integrity by developing and maintaining clear documentation of query logic, methodologies, and key assumptions.
Cross-Functional Collaboration
Work cross-functionally with internal teams to align analytical insights with business objectives, regulatory requirements, and financial considerations.
Proactively engage and partner with stakeholders on project scoping, logic development, and documentation.
Advocate for data-driven decision-making across teams and leadership.
Data Analysis and Reporting
Apply expertise in data analytics to identify opportunities for process optimization, automation, and improved reporting methodologies.
Translate complex data findings into actionable insights, creating visualizations and presentations for stakeholders ranging from operational teams to executive leadership.
Build and maintain standard and ad hoc reports.
Compliance and Quality Control
Ensure adherence to company compliance standards, including reporting any noncompliance.
Support the development and implementation of quality controls and departmental standards to satisfy organizational and regulatory requirements.
Participate in internal training sessions to support continued learning and development.
Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.
Qualifications & Experience:
3+ years of experience in data analytics, business intelligence, or a related field.
1+ years of experience in PBM, health plans, healthcare, or Medicare.
Experience working with pharmacy claims data, medical claims data, and client reporting metrics.
Proficiency in SQL, Python, or R for data analysis, with strong coding hygiene and documentation practices.
Hands-on experience with BI tools such as Tableau.
Knowledge of data engineering fundamentals and working with cloud-based data warehouses (e.g., Snowflake, BigQuery, Redshift).
Strong ability to work cross-functionally with business stakeholders.
Excellent written and verbal communication skills with the ability to present insights effectively.
Experience mentoring team members and leading knowledge sharing.
Attention to detail & commitment to delivering high quality work product.
Preferred Qualifications:
Experience working in large-scale, high-growth organizations.
Knowledge of machine learning or advanced statistical modeling techniques.
Familiarity with Agile project management methodologies.
Bachelor’s degree in Computer Science, Actuarial Science, Statistics, Economics, or a related field.
GitHub and dbt experience.
Why Join Us?
Contribute to a highly skilled, technical analytics team in a dynamic and data-driven organization.
Support strategic decision-making and build a scalable data foundation for business growth.
Work with cutting-edge technologies and make a meaningful impact on the organization.
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