Back to jobs
New

Manager, Sales & Operations Enablement

Chandler, Arizona, United States; Denver, Colorado, United States
About Caribou 

At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $151/month on their car loans while protecting their investment long term. 

Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

We are seeking a Manager, Contact Center Enablement & Performance to own the execution and strategy of training, knowledge management, and performance acceleration across our Sales and Operations. This role will report directly to the Director, Contact Center Operations, Enablement, and Strategy.

You will be responsible for translating the overarching Sales and Operations Strategy into impactful enablement programs. This role will manage direct reports (e.g., Sales & Operations Training Specialists) and serve as the primary driver for how our Sales and Operations employees learn, perform, and progress in their careers.

This role is hybrid and can be based out of either our Chandler, AZ or Denver, CO office locations.

Key Responsibilities & Areas of Ownership

This Manager will lead all facets of the enablement and performance function for the Sales and Operations, directly impacting key metrics related to lead conversion, revenue generation, process efficiency, and customer satisfaction. 

Enablement Strategy & Management

  • Strategic Execution: Strategic Execution: Create and drive a comprehensive Sales & Ops Enablement Strategic Plan developed in collaboration with direct manager, key stakeholders, and vendors. Take ownership of building the new training roadmap, defining technology priorities, and allocating resources to ensure complete alignment with strategic goals.
  • Performance Metrics & Reporting: Drive the implementation and maintenance of the Enablement Metrics Dashboard to track key performance indicators (KPIs) such as training completion, time-to-productivity, performance correlation, and ramp time, providing regular reports to leadership.
  • Infrastructure: Drive the long-term planning for a centralized, scalable learning management system (LMS) infrastructure. This responsibility includes building the vision and defining the criteria necessary to support a growing, multi-location organization.

Training, Onboarding, and Performance Improvement

  • Holistic Curriculum: Design, implement, and continuously optimize holistic Sales and Operations onboarding programs that reduce the time-to-first-funded-loan (a critical KPI for the organization) and accelerate overall contribution to funded loan volume.
  • Performance Acceleration: Lead initiatives to improve the performance of all staff across Sales & Operations in the sales funnel, developing and deploying training solutions (e.g., knowledge management and targeted coaching scenarios) that directly address sales conversion barriers.
  • Revenue & Value Training: Create and implement targeted enablement content focused on consultative selling, rate positioning, and value communication – directly supporting the goal of increasing revenue per customer.
  • Manager Enablement: Develop and deploy a comprehensive Manager Toolkit (e.g., 1-on-1 templates, coaching guides) to standardize and accelerate new hire ramp and ensure consistent, high-quality coaching across Sales & Operations.

Process, Technology, and Knowledge Management

  • Process Enablement: Partner closely with Product & Technology (P&T) and Sales & Operations to build, drive, and deliver training for new initiatives and tooling, such new workflows, ensuring smooth transition and high adoption rates.
  • Knowledge Management: Oversee the content, organization, and distribution strategy for knowledge management, ensuring consistency and alignment across knowledge tools and all training materials for both Sales and Operations.
  • Customer Experience Integration: Integrate customer experience principles and VOC (Voice of Customer) insights into all enablement content, developing CX-focused training content and coaching scenarios that drive positive customer behaviors and reviews.

About You

You are a hands-on leader and proven strategist with the ability to translate business goals into scalable enablement programs and drive measurable performance improvement across both sales and operational teams.

  • 5+ years of progressive experience in Sales, Operations, or Contact Center leadership roles, driving high-performance teams and accountability to production metrics.
  • 2+ years of experience in Enablement (Sales, Operations, or broader L&D), with a track record of building successful, data-driven programs.
  • 1+ years of experience managing and mentoring direct reports is preferred.
  • Demonstrated ability to use data (e.g., funnel conversion rates, margin metrics, time-to-productivity) to identify gaps, measure training effectiveness, and drive continuous improvement.
  • Exceptional project management, instructional design, and communication skills, with the ability to present results to senior leadership.

How we will take care of you

Everyone at Caribou is a valued team member. Our compensation and benefits package includes: 

  • Competitive compensation: $104k - $130k
  • Eligible for annual performance-based Incentive
  • Equity options 
  • 401(k) retirement plan
  • Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
  • Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance
  • Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance
  • Up to $1,000 per year for eligible professional development expenses
  • Employee referral program
Our Core Values

We come from all walks of life and are joined together by our shared values, which guide our work and how we work together. 

  • Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
  • Velocity. We’re intentional about where we’re going and we race towards it.  
  • Make the assist. We have diverse strengths. We offer and ask for help so we all win.  

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

*Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.

California Consumer Privacy Act

Create a Job Alert

Interested in building your career at Caribou Financial? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Do you have experience in a Sales, Contact Center, or Lending Operations environment? *
Select...

Per Caribou Company policy, employees must notify Caribou of all outside employment and receive approval, and must comply with the following: 

1) All outside activities/service relationships are carried out exclusively outside of normal Caribou work hours and do not interfere in any way with the duties and responsibilities related to your role at Caribou.

2) No Caribou resources (including your Caribou laptop and software licenses) are used in your performance of the outside activities/service relationships.

3) You continue to comply with all Caribou policies and procedures, particularly your obligations to protect Caribou's Confidential Information.

Do you agree to comply with Caribou's Outside Employment policy?

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Caribou Financial’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.