Legal Operations Director

About Carrot:

Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com.

Carrot Fertility is looking for a Legal Operations Director to support the Legal team in its efforts to provide legal and regulatory support across the Company. You'll be involved in driving strategic priorities, tackling operational challenges, and helping manage various legal, regulatory, and compliance projects. You will engage proactively with the rest of the Company, most notably the Sales, Customer Success, Finance, Procurement, and Product organizations. To be successful in this role, you will have a diverse set of skills, including strong organizational and prioritization skills, attention to detail, familiarity with common legal contracting concepts, and the ability to communicate effectively on the Company’s behalf.

Responsibilities

• Own and evolve Carrot’s contract lifecycle process, in collaboration with team lawyers, to ensure contracts are searchable, reportable, and seamlessly integrated with company systems such as Salesforce and Zip.
• Partner cross-functionally to anticipate and plan for updates in a constantly-involving business.
• Manage legal vendors to optimize efficiency and help reduce overall spend.
• Paralegal support for subsidiary management, capitalization table management, and routine legal matters, including but not limited to assistance in preparing presentations.
• Assist in Board material preparation and organizing the Board minutebooks.
• Support ongoing management of customer, vendor, and partner contracts, including tracking, record keeping, and signature management. Provide review and negotiation support if needed.
• Maximize efficiency and address key needs of the legal team
• Lead regulatory and compliance research initiatives and execute on compliance requirements in partnership with other teams.  Examples include state infertility insurance mandates, anti-money laundering compliance, healthcare reform, and payment compliance.
• Identify opportunities to eliminate manual work and determine where operational efficiencies can be addressed.. 
• Assist in the Company’s insurance application and renewal process and act as internal point of contact for insurance-related coverage questions.
• Assist in developing and maintaining the budget for the Legal Department.
• Develop and maintain the Legal Department’s new hire and ongoing training.
• Maintain and perform deep dive regularly into key legal metrics to identify root cause issues and opportunities and follow through with action plans.

 

The Team: 

You will sit within the legal team, and act as the team’s key liaison across Carrot’s systems.  Your relationship with teams like Revenue Operations, Operations, Finance and Business Systems will be critical to your success.

 

Minimum Qualifications: 

• Bachelor’s degree 
• 7+ years of relevant experience, ideally in legal operations at a high-growth digital health company or in a health practice at a law firm
• Deep experience with the contract lifecycle management tool Ironclad, and skilled at connecting legal processes with business systems.
• Technology-minded, with deep experience leveraging data and automation to make the legal function more efficient, integrated, and insight-driven. 
• Experience working cross-functionally and managing conflict with team members with competing priorities
• Extremely detail-oriented and organized
• Self-motivated and hands-on, with the ability to take initiative and propose solutions to complex problems
• Comfortable working in an ambiguous environment; organized, diligent, and self-motivated, with the ability to effectively manage multiple high-priority work streams at once
• High integrity, trustworthy and discrete regarding confidential matters 
• Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team

Preferred Qualifications:

• Prior contract review and repository experience

 

Compensation: 

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $140,000-$180,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. 

Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.