Back to jobs
New

Delivery Operations Associate

Rio de Janeiro, Brazil

The Company You’ll Join

Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.

Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.

Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.

For more information about our offices and culture, check out our Carta careers page.

The Team You’ll Work With

We are looking for a Delivery Operations Analyst to join our GTM Operations Department. The operations analyst will be responsible for owning and driving tasks that overall benefit the delivery organization. Their primary objective is to assist the teams they partner with to leverage process improvement, analytical excellence, and tools implementation to better drive a more efficient cost-to-serve model.

The Problems You’ll Solve 

The duties of an Operations Analyst include managing the flow of a workplace and optimization of day-to-day activities. The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together. They should maintain a high attention to detail, strong quantitative analysis, and have the ability to juggle multiple competing priorities across a variety of audiences (from IC’s to senior / exec level staff).

Requirements:

  • Analytical Excellence
    • Ability to track and analyze reports and data queries
    • Identify customer needs and align processes with the customer journey
    • Develop operational improvement plans informed by data
    • Skills with the use of Google Drive Suite, such as Word and Excel
    • Leverage strong quantitative and analytical skills to address specific data requests and find correlations from analysis
    • Experience with advanced computer systems and BI analytics systems, such as Looker, Salesforce, HTML and maintains some knowledge of content management systems
    • Ability to tell the story of the customer journey through a growing level of business acumen and, ultimately, learning how to improve the lives of both internal and external stakeholders
    • Manage quality, costs and the efficiency of the organization
    • Reengineers and streamlines processes to improve efficiency, leverage and productivity
    • Trains Client Services operations staff.
    • Conducts operational research.
    • Solves complex problems relating to the operation of the Client Services
    • Stays up-to-date on software that is commonly used in the industry.
    • Conducts operational research.
    • Solves complex problems relating to the operation of the Client Services
    • Stays up-to-date on software that is commonly used in the industry.

 

  • Drive Operational Excellence “Think Big Picture”
    • Analyzes how information is recorded and how the process can be improved.
    • Analyzes customer needs and determines how operations can be altered to improve service to customers and better meet their needs.
    • Works to increase the value of a business.
    • Manage quality, costs and the efficiency of the organization.
    • Reengineers processes to improve efficiency.
    • Oversees quality control(s)
    • Trains Client Services operations staff.
    • Conducts operational research.
    • Solves complex problems relating to the operation of the Client Services
    • Stays up-to-date on software that is commonly used in the industry.

 

  • Workflow / Process Enablement
    • Oversees quality control(s) with the tools and processes that they implement
    •  Recommends process improvements for every day operating procedure
    • Promotes a smooth delivery system for products and services to clients
    • Able to create and drive an Implementation Plan or Business Plan

About You

  • Problem solving and investigative skills - Proactive approach that end up solving high leverage problems
  • People skills - willing and able to speak confidently to senior leadership when it comes to key process improvement opportunities 
  • Self motivated and dependable -
  • Project management skills / Ability to meet deadlines - Meet Performance to schedule timeline on key initiatives / operational tasks
  • Adaptable and proactive - displays “can do” winning approach to every operational encounter
  • Consistency, accuracy and prowess to execution - maniacal focus to excellence and integrity
  • Leadership capabilities - ability to cross-functionally communicate with leadership
  • Multitasking - able to swiftly move through projects with perseverance and poise

 

 

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. 

Interested in data privacy? Check out our policies on Privacy and CA Candidate Privacy. Please note that all official communications from us will come from an @carta.com domain.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

While we encourage people to use AI systems during their role to help them work faster and more effectively, please do not use AI assistants during the application and interviewing process. We want to understand your personal interest in Carta without mediation through an AI system, and we also want to evaluate your non-AI-assisted communication skills. Please indicate 'Yes' if you have read and agree.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Carta’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.