IT Servicing Support Analyst (Remote, USA)

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

How you will do it:

• Provide technical support to the Cascade servicing organization and servicing vendors, including on-call rotation.
• Troubleshoot, diagnose, and fix issues.
• Maintain system parameters and configurations.
• Research requests and implement changes to meet business requirements.
• Analyze, design, code, test, and implement business process automation and support post-deployment products using LoanServ Script master, PostgreSQL, Python, MS PowerApps, MS Power Automate, GitHub, Jenkins, and AWS.
• Manage multiple ticketing systems for issues and requests.
• Work with Vendors to resolve issues.
• Maintain and update technical documents and procedures.
• Ability to work well with cross-functional teams and completing priorities.
• Prepare detailed software specifications.

What you will need to join Cascade:

• Experience working with Python, SQL scripting, Jenkins.
• Ability to explain complex technical ideas to those with limited IT and systems knowledge.
• Ability to work directly with servicing business leaders to understand business requirements to automate business processes.
• Ability to build, test and deploy ETL processes using Python.
• Basic understanding of REST API’s, command prompt batch files and GitHub.
• Exceptional verbal and written communication.
• Listening ability and patience.
• Critical thinking skills.
• Capacity and desire to learn new technologies either on your own or with online classes.
• Possess individual drive to succeed & be able to handle multiple requests.

Desired Skills:

• At least 2 years working in Mortgage Servicing or related field.
• MS Power Suite, JavaScript, HTML, and AWS.
• Experience with imaging, and ticketing systems.
• Willing to learn LoanServ Mortgage System Scripting and other new technologies as needed.
• Experience building Dev Ops pipelines (Jenkins is preferred).

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!!  We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.