Back to jobs

Customer Success Contractor

Santiago, Chile

Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future.  Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.

We work with over 3,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimise athletes’ health, game-day readiness, and performance, as well as in-game tactics.  Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.

THE ROLE

The Customer Success Contractor’s extensive sports science knowledge and experience, coupled with passion for developing customer relationships that promote retention and loyalty, will promote value beyond sale and contribute to global sports excellence.

This role encompasses a variety of leadership objectives, largely pertaining to the drive of commercial relationships, presentations and educational content. Often partnering with sales and product staff through mentoring, providing specific content and case studies from first-hand experience consulting with teams.

This role is pivotal to ensuring customer centricity and provides training, education and ongoing support to a select customer base with Catapult's entire range of athlete tracking hardware and software solutions. The role assists with the research and development of our technology solutions and aims to provide advanced data analysis for both internal staff and existing customers. This includes onsite customer visits to teams and organisations within an allocated portfolio to facilitate the best practice use of our technology. 

WHAT YOU’LL DO

  • Product Optimisation: 
    • Drive product development and prioritization as it pertains to sales including revenue blockers and additional revenue opportunities
    • Generate opportunities through product feedback, which will generate innovation internally within the business
    • Provide evidence based, scientific materials for marketing, internal and external purpose
    • Take charge of the competitive analysis for the portfolio you are responsible for

  • Customer Management: 
    • Drive consistency and customer satisfaction by responding quickly to customer queries
    • Account manage a select portfolio of teams within your dedicated territory and maintain client health
    • Educate customers on best practice utilizing Catapult technology and value proposition
    • Support new business success & contract extensions through various activities, including performing product demonstration
    • Maintain a large database of information.

What You Will Need

  • 1+ years of relevant industry experience. 
  • Bachelor’s degree required, Master’s degree preferred preferably in a sports science, science or technology related field
  • Exceptional, proven sales track record in similar roles, preferably in sports.
  • A self-starter able to maintain a cost-effective and time-effective travel schedule, completing expense reports and updating a CRM system daily. You’ll treat your role as if the business was your own.
  • Flexible, with the ability to travel between a region of states approximately 50%.
  • Able to perform quality, scientific presentations in the field of athlete performance.
  • Able to communicate with coaches by understanding the basics of targeted sports and pre-identify, through research, customer needs in advance of a presentation.
  • Able to understand the differences in performance training, strength and conditioning, tactical skill training, rehabilitation, sports media and business development of the customers.
  • Adaptable. We know our current needs, and we work at a very fast pace to achieve these. At times, we’ll demand a lot, but you’ll be rewarded well in return. We understand life balance and respect it.
  • Proficient in English written and spoken. 

WHY CATAPULT? 

  • We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
  • We encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
  • Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability even beyond what it is today.
  • We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and individual athletes on the planet! While we have access to many exciting opportunities, we also realise that we are here to do a very important job for our customers. As a result, we aim to work with purpose and intention. We look for people that fit into our team culture, those who actively contribute and individuals who are excited about what they do. 

In order to build the future of sports performance, we need the brightest talent in order to do so. If you think you can contribute to the empowering, enjoyable and exciting Catapult environment, then we invite you to apply.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

When you apply to a job on this site, the personal data contained in your application will be collected by Catapult Sports Limited (Catapult)  (Registered Office: Suite 1, 2nd Floor, 34 Boar Lane, Leeds, LS1 5DA, United Kingdom. Contact: legal@catapultsports.com).

Your personal data will be processed for the purposes of managing Catapult’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereof, and as otherwise needed in the recruitment and hiring process.

Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Catapult, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Catapult to help manage its recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at legal@catapultsports.com. Your personal data will be retained by Catapult for as long as necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. In addition, you may lodge a complaint with an EU supervisory authority.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Catapult Sports’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.