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People Operations Manager

Remote

About Us:

The United States has the poorest maternal and birth outcomes of all developed countries with the Black, Brown, Indigenous, and underserved communities disproportionately affected by these results. Cayaba Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Cayaba Care is a community-based, maternity program that provides wrap-around support throughout pregnancy and postpartum to improve maternal health outcomes.

Cayaba Care’s mission is to improve pregnancy, birth and postpartum journey for women and their families by reimagining how maternity care is delivered.  Our team is focused on building trust-based engagement and wrap-around support of expectant moms at home, in-person and virtually to ensure they have the social support they need for a successful and joyful pregnancy. We ensure that our members do not feel alone during their pregnancy journey, and that they have a trusted resource for support and information throughout their pregnancy, delivery and postpartum.


Role:

The People Operations Manager will  play a pivotal role in advancing the organization’s People Operations infrastructure. This role will focus on enhancing the employee experience across the employee lifecycle and fostering a positive workplace culture. The People Operations Manager will report directly to the Head of People and Culture.

We prefer candidates who are based in EST or CST at this time.

Responsibilities:

People Operations and Process Improvement

  • Proactively identify and implement innovative strategies to improve People practices and processes.
  • Own and manage the onboarding and offboarding processes, ensuring a seamless and positive experience for all employees.
  • Oversee and clean up company-wide internal knowledge systems, ensuring accuracy and accessibility.
  • Manage day-to-day operations of People systems, ensuring seamless functionality, accurate data management, and compliance.

Employee Engagement and Development

  • Drive employee engagement initiatives across all departments, including processing inquiries and providing timely employee relations support.
  • Administer engagement surveys and propose actionable initiatives to improve scores and overall engagement.
  • Identify training needs and coordinate professional development initiatives and programs.
  • Develop and facilitate onboarding sessions, including Welcome and Benefits presentations.

Business Partnering

  • Provide consultative support to team members, aiding them in achieving operational objectives and enhancing proficiency in HR-related tasks.
  • Assist team leads and senior managers in managing employee relations issues, offering guidance to maintain a positive workplace culture.
  • Maintain a high level of confidentiality and meticulous attention to detail in all HR operations and documentation.

HR Compliance and Benefits Administration

  • Manage all aspects of benefits administration, including enrollment, changes, and communication.
  • Administer and manage FMLA and non-FMLA leaves, ensuring employees are informed of their rights under FMLA, STD, and company policies.
  • Contribute to the development and implementation of personnel, compliance, and leave policies aligned with company goals and local regulations.
  • Support payroll administration as necessary

Recruitment and Talent Management

  • Support the recruitment process for operational support roles, collaborating with hiring managers to identify and secure top talent.
  • Partner with the Head of People to build long-term strategies for People infrastructure and workforce planning.

Qualifications:

  • At least 5-7 years of experience in Human Resources or People Operations.
  • Experience in lean, early-stage organizations (e.g., Series A, B, C) with a comfort navigating change and ambiguity.
  • Proven experience managing the employee lifecycle, including recruiting coordination, onboarding/offboarding, and employee engagement.
  • Experience managing payroll of non-exempt and exempt employees
  • Proficiency with HR systems such as BambooHR, MedTrainer, Guideline, and Confluence.
  • Strong skills in Google Suite, particularly in Slides and Sheets (VLOOKUP, PivotTables, and reporting).
  • Demonstrated ability to build, implement, and communicate HR processes and policies effectively.
  • Exceptional communication and interpersonal skills, with the ability to effectively convey information and resolve workplace issues.
  • Entrepreneurial spirit with the ability to innovate and apply modern approaches to People Operations.
  • Interest and experience in managing employee relations and maintaining a positive workplace culture.

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