Manager, Research Operations

Supercharge an industry-leading research team. Build out what’s next in research analytics.

The role you’ll play:

The Research Ops Manager owns the systems, processes and analytics to step-change our performance in all areas of CB Insights’ Intelligence Unit (IU). As a member of the department’s leadership, you’ll build and enhance our research and analytics capabilities. 

Among other tasks, the manager leads cross-functional projects & workflows, designs analytics dashboards, delivers business analytics, and builds AI-enabled tools to empower the research team. The role suits versatile candidates interested in project management, strategy, research and analytics.

About the IU team:

Working on the Intelligence Unit is like having a front row seat to the future. There is no team quite like ours anywhere, inside or outside of tech. It's a unique opportunity to spend your day analyzing the technology markets, business models, and companies of tomorrow in emerging tech. To do so, you will have full access to the CB Insights software platform and its billions of data points, which you will be immersed in every day. 

You will be surrounded by some of the most curious and driven people you will ever meet and held up to the highest standards every day. We come from backgrounds as diverse as investment banking, VC, consulting, equity research, journalism, and market research.

 

Your main tasks and responsibilities:

• Project manage workflows for efficiency, top quality, and maximum impact. 
• Drive new research initiatives with extreme focus, top speed, and rigorous quality.  
• Design dashboards to monitor research performance and develop new analyses. 
• Lead business intelligence reporting for the IU, and on an ad-hoc basis test hypotheses and develop recommendations for department leadership.
• Design and implement data-automation tools and resources; build AI-tools to supercharge analyst workflows.
• Think strategically about research to identify new ways to optimize & execute.

Requirements:

• 4+ years of experience in data science, business intelligence, operations research, or equivalent roles preferred.           
• BS/BEng required (or equivalent education and work experience in an analytical role).
• Superior organization, project management, and cross-functional collaboration skills.
• Excellent communication skills, written and verbal. 
• Expert in SQL, Python, and BI tools, and a demonstrated capacity to learn technical skills quickly.                                                                                         

Not required, but a plus if you have: 

• Venture Capital industry or startup ecosystem knowledge
• Some startup experience
• Experience with prompt engineering

What we're all about 

We're on a mission to advance the technology economy -- one driven by innovation, markets, and entrepreneurship. We believe a thriving technology economy powers a thriving society. By synthesizing, analyzing and visualizing millions of data points, we deliver a 360° view of the technology economy – powering the insights that buyers, sellers, investors, and advisors need. 

As a CBIer, you can expect to leverage generative AI to drive creativity, efficiency, and  strategic decision-making. Our culture is infused with the spirit of exploration and experimentation – and AI is a catalyst for new ideas and breakthrough solutions.

CB Insights Leadership Principles

At CB Insights, everyone is expected to be a leader. These leadership principles are like an operating system for our culture. Use the principles as a practical guide to making decisions.
We are what we repeatedly do. By living the principles outlined below, we will build an outstanding company and do insanely great work. 

1. Solve customer problems. It’s our highest calling. Designing a product? Start from the customer problem it solves. Updating our sales process? Flip it around, and simplify the customer buying process. 
2. Think BIG! Start small. Great changes start with a first step. Find it. Take it. Build a system around what works. This is the secret to bringing a vision to life.
3. Go and see with your own eyes. Meet the customer, use the product, talk to the field. Great systems aren’t built from afar.
4. Priorities: Choose one. Leaders give the gift of clarity. They find the most important thing and do it. Max power. Top speed.
5. Danger zones: 
   • Bureaucracy. May the best ideas and execution win.
   • Complexity. Leaders use frameworks and systems to simplify. 
   • No commitment. Leaders don’t compromise just to get along. Debate. Disagree. But once a decision is made, commit.
   • Leaving what’s important unsaid or undone. No “circling back.”
6. Data informs. Insight transforms.  Pull the thread. Ask why. Leaders are curious. They use what they learn to create clarity.
7. Insist on excellence. Leaders set high standards and overcome obstacles. They do the kind of work they’re excited to share with the world.
8. Live off the land. Leaders creatively use resources already available to them – especially AI – to execute and automate their work. 
9. Good judgment. Leaders have it. Where it comes from: insight, listening, first-hand experience. How to apply it: carefully on big, hard to reverse decisions. Swiftly on limited, easy to reverse ones.
10. Help others. Leaders know we’re building this together.

You’ll want to work here if

• You are excited about how AI is transforming tech 
• You are hungry for feedback and the chance to grow 
• Your instinct is to work smarter not harder 
• You love developing as a SME with a POV
• You are motivated by challenges and big ideas 
• You believe in radical personal accountability 

You don’t want to work here if: 

• You are a tech pessimist 
• Radical Candor is not your style 
• You like to build big processes 
• You stay @ the 30,000 foot view instead of digging into the details 
• You prefer to operate in your comfort zone 
• You expect to be judged by outputs instead of outcomes 

What we offer: 

• Award-winning culture: recognized by Inc., Glassdoor, and Built-in for leadership, career opportunity, and engagement 
• Industry Insight: over 500k+ people follow our tech newsletter: sign up here
• Holistic compensation: cash, rich healthcare insurance benefits including PPO, HSA, and FSA options, Gympass, multiple  mental health resources, pet insurance, 401k match, annual education stipend, and generous paid time off.  

About our pay practices

We believe in recognizing and rewarding excellence. Our commitment to fairness means that compensation decisions consider factors like qualification, location, internal equity, and market data.

Our compensation philosophy goes beyond base salary. To align with your dedication and success, we offer total compensation as innovative as the work we do - this includes variable cash potential, 401k matching, flexible healthcare options plus mental health and gym resources, professional development and education stipends, great PTO, and more.

Equal Opportunity Employer: At CB Insights we know that innovation comes from collaboration, belonging, and diverse perspectives. We’re proud to be an equal opportunity employer - all applicants are considered for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.