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Enterprise Account Manager - SaaS

Remote - US

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. 

As an Enterprise Account Manager, you will drive CentralReach’s digital transformation through meaningful engagement with C-level executives, IT leaders, architects, clinicians, and various lines of business. In this role, you will represent the entire portfolio of CentralReach products and services across our most strategic accounts. With CentralReach, our customers benefit from best-in-class software innovation, the broadest and deepest functionality, and the most robust digital support for ABA and neurodivergent communities.   

Key Accountabilities: 

  • Partner with both the Sales Team and Customer Success, to articulate the overall CentralReach value proposition, vision, and strategy to help grow the business. 
  • Orchestrate and manage regular Business-Review cadence so we stay in lockstep with our customers as they scale.  
  • Strategically partner with clients to assess business goals and align them to our product and service offerings. 
  • Deliver product demonstrations and presentations to clients and prospects around relevant solutions.  
  • Actively manage account renewals and conversations with an emphasis on growth.  
  • Maintain accurate notes and feedback in CRM regarding customer input both wins and losses. 
  • Proactively engage and communicate with customers and CentralReach business/technical teams regarding product feedback and competitive landscape. 
  • Engage with CentralReach Product Council, provide guidance and feedback directly from customer interactions and help shape product roadmap. 

 

Desired Skills and Experience: 

  • You have at least seven years of experience in a SaaS Sales environment as an account manager.  
  • Experience using the CentralReach platform is a plus. 
  • Passion and ability to truly understand a client’s business in order to educate customers on how CentralReach will be meaningful to their business. 
  • Consultative approach - Proactively engage and influence internal and external partners, providing expertise and suggesting new ideas. Utilize consultative discussions to uncover customer pain points and understand how CentralReach can address them. Able to synthesize customer asks to business impact and creative solutions 
  • Team ownership - Own and drive team focused projects, Act as a mentor to new hires 
  • Broad thinking - Able to consistently distill and share knowledge of industry, company, trends, and solutions 
  • You embrace aggressive goals and work hard to achieve them. 
  • You’re naturally curious and invest time and energy into learning more about the sales process, your prospects, and the solutions you’re selling. 
  • You are able to utilize Sales CRM tools such as SalesForce or like programs. 
  • You have excellent written and verbal communication skills, strong attention to detail, and good follow-through. 
  • You hustle! All that preparedness doesn’t slow you down. 
  • You follow a proactive approach to account management to help cultivate success. 
  • You are not afraid to dive in with discovery questions to better understand the needs of your accounts. 

 

#LI-Remote

Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.  

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.  

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