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Student Success Coordinator

Norfolk, VA

Training Tomorrow's Technicians to Become Skilled, Employable and Essential. 

About Us - Big Changes, Better Benefits - Join Us Today!

About Centura College 
Centura College is a premier provider of hands-on technical and career training, offering programs in Allied Health and Skilled Trades. We are passionate about preparing the next generation of skilled professionals by equipping students with the tools, knowledge, and confidence to succeed in rewarding careers.

With flexible day and evening classes, real-world experience, and a supportive learning environment, Centura College is committed to making a difference in the lives of our students. Ready to inspire and guide future professionals? Apply today!

Location: 7020 N Military Hwy. Norfolk, VA 23518
Schedule: Monday - Thursday: Two days at 9:00am - 6:00pm &  Two days  10:00am - 7:00pm, Friday: 8:00am - 5:00pm 
Compensation: Up to $30/hour 

Are you passionate about helping students persist so they can achieve milestones and reach their goals? Are you seeking an opportunity to have a meaningful impact every day?  

If so, we would love to hear from you!  

 

About the Role 

Student Success Coordinators are deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus on retention and certification, all coordinators operate as unified members of the Student Success team and share ownership of overall student outcomes. 

As a Student Success Coordinator, you will develop strong relationships with and support students from onboarding through graduation, building strong, consistent relationships with students, proactively addressing barriers to success, and driving outcomes related to retention, certification, and program completion. 


Key Responsibilities 

Performance & Accountability 

  • Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression 

Student Engagement & Advocacy 

  • Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability
  • Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion 

Retention & Certification Support 

  • Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up
  • Support accommodation requests, resource referrals, and appropriate escalation as needed 

Data, Documentation & Compliance 

  • Accurately document all student interactions and outcomes
  • Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics 

Events, Programming & Collaboration 

  • Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed 

Other Duties 

  • Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes 


Qualifications 

Education 

  • High School Diploma or GED required 
  • Associate or bachelor's degree preferred 

 

Experience  

  • 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role 
  • 1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred 

 

Skills 

  • Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach 
  • Comfortable working in a metrics-driven environment with shared accountability 
  • Proficient with Microsoft Office and willing to learn new systems 
  • A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed 


Benefits 

We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits: 

  • 401(k) with company match 
  • Comprehensive health, dental, and vision insurance 
  • Life insurance options 
  • Paid parental leave 
  • Paid time off (PTO) to promote work-life balance 
  • Tuition reimbursement for continued education 
  • Employee Assistance Program (EAP) for personal and professional support 

 

We are committed to fostering a workplace that values integrity, growth, and student success.

#LI-Onsite

Centura College is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.

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