ECM Outreach & Enrollment Specialist

Job Title: ECM Outreach Specialist  

Location: Hybrid – must be willing to travel to clinics in IE and LA County 

 

Job Description:  

We seek a part-time ECM Outreach Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with complex health and social needs.   

This is a hybrid role that requires onsite presence at clinics with remote work flexibility.  

 

Key Responsibilities  

• Identify, outreach, engage and enroll individuals into the program virtually (through phone, text and email) and through in-person outreach at our clinics.  

• Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches  

• Offer education to our partners regarding Akido Care’s services with a focus on linking eligible members to the Enhanced Care Management program  

• Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system  

• Leverage your deep understanding of the community and strong customer service skills to gain trust with eligible members and enroll them in the program  

• Promote effective and timely communication amongst internal teams, clinic, community-based organization, and health system partners  

• Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities  

• Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process   

• Provide consistent updates on funnel stages including delays and blockers  

• Proficiency in all additional internal/external technology tools utilized for the position  

 

Must-Have Qualifications:  

• 2+ experience doing outreach and enrollment for case management programs  

• 1+ year of experience working in a metric or quota-driven environment  

• Dedicated to working within and improving the community you are part of  

• You are results driven with a proven track record of exceeding performance indicators  

• Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish  

• You have strong technical skills and comfort with utilizing multiple technology platforms  

Preferred Qualifications:  

• You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask  

• You have experience with high volume outreach and engagement campaigns  

  

Company Overview

Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi-specialty care provider for California’s Inland Empire. In 2022, CMG joined forces with Akido Labs, a tech-enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG’s medical services with Akido’s innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work. 

As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives. 

We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team