Current openings at CTS

POSITION OVERVIEW  As a Senior Systems Support Engineer, you will be responsible for resolving advanced technical issues escalated from the helpdesk, ensuring smooth operation of Microsoft cloud environments, maintaining strong networking infrastructure, and implementing cybersecurity best practices. This role requires a proactive problem solver with deep technical expertise and strong incident response capabilities. This is a full-time opportunity to work from any location within the US.   RESPONSIBILTIES Serve as the final escalation point for complex IT issues related to Microsoft 365, Azure, networking, and security. Troubleshoot and resolve advanced issues in Microsoft cloud services, including Exchange Online, Intune, SharePoint, and Azure AD. Provide expert-level support for Windows Server, Active Directory, and hybrid cloud environments. Diagnosing and resolving networking issues (firewalls, VLANs, VPNs, Wi-Fi, etc.). Implement and maintain cybersecurity best practices, aligning with NIST and CIS security frameworks. Lead and manage incident response efforts, including investigating, mitigating, and documenting security incidents. Assist in proactive audits of client environments to enhance security and reliability. Provide mentorship and training to junior technicians to improve overall helpdesk efficiency. Collaborate with clients and internal teams to deliver high-quality IT solutions and support. Participate in on-call rotations and provide after-hours support as needed.   QUALIFICATIONS & EXPERIENCE 5+ years of experience in IT support, preferably within an MSP environment. Deep expertise in Microsoft cloud services, including Microsoft 365, Azure, and Intune. Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, VLANs, and firewalls. Familiarity with cybersecurity principles, frameworks (NIST, CIS), and tools such as EDR, SIEM, and MFA. Experience with incident response, forensic analysis, and security monitoring. Strong troubleshooting skills and ability to work under pressure in escalated situations. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Relevant certifications such as Microsoft Certified: Azure Administrator, Microsoft 365 Expert, CCNA, JNCIA, CISSP, CISM, or equivalent are highly desirable.   HOURS AND LOCATION This is a remote position with hours from 8 am to 5 pm EST.

POSITION OVERVIEW As a Senior Systems Support Engineer, you will be responsible for resolving advanced technical issues escalated from the helpdesk, ensuring smooth operation of Microsoft cloud environments, maintaining strong networking infrastructure, and implementing cybersecurity best practices. This role requires a proactive problem solver with deep technical expertise and strong incident response capabilities. This is a full-type opportunity.   RESPONSIBILITIES Serve as the final escalation point for complex IT issues related to Microsoft 365, Azure, networking, and security. Troubleshoot and resolve advanced issues in Microsoft cloud services, including Exchange Online, Intune, SharePoint, and Azure AD. Provide expert-level support for Windows Server, Active Directory, and hybrid cloud environments. Diagnosing and resolving networking issues (firewalls, VLANs, VPNs, Wi-Fi, etc.). Implement and maintain cybersecurity best practices, aligning with NIST and CIS security frameworks. Lead and manage incident response efforts, including investigating, mitigating, and documenting security incidents. Assist in proactive audits of client environments to enhance security and reliability. Provide mentorship and training to junior technicians to improve overall helpdesk efficiency. Collaborate with clients and internal teams to deliver high-quality IT solutions and support. Participate in on-call rotations and provide after-hours support as needed.   QUALIFICATIONS & EXPERIENCE 5+ years of experience in IT support, preferably within an MSP environment. Deep expertise in Microsoft cloud services, including Microsoft 365, Azure, and Intune. Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, VLANs, and firewalls. Familiarity with cybersecurity principles, frameworks (NIST, CIS), and tools such as EDR, SIEM, and MFA. Experience with incident response, forensic analysis, and security monitoring. Strong troubleshooting skills and ability to work under pressure in escalated situations. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Relevant certifications such as Microsoft Certified: Azure Administrator, Microsoft 365 Expert, CCNA, JNCIA, CISSP, CISM, or equivalent are highly desirable.   HOURS AND LOCATION This is a hybrid position with hours from 8 am to 5 pm EST. Occasional travel for onsite escalations (as needed) to client sites, within NYC 5 boroughs.   COMPENSATION The salary range for this position is $100,000 to $120,000 annually.