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Business Development Representative

Remote

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making your technology work seamlessly, so you can focus on making a difference, regardless of your industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US.  Learn more about us at https://www.charterts.com

JOB OVERVIEW

Reporting to the Outbound Sales Business Manager, you will be focused on cold outreach and your primary responsibility is to generate new business opportunities by identifying and doing light pre-qualifying of prospects over the phone, email and LinkedIn. You will be the first point of contact between the company and prospective clients. The role requires the discipline to make many cold calls and to send many emails and LinkedIn messages. By discovering business problems and delivering a compelling pitch, you'll be setting up appointments for us to close.

The successful candidate is an energetic and clear communicator, preferably with cold calling experience. We are looking for an individual who has a proven record of being successful at doing hard things well, is a good listener and can drive effective and efficient business conversations. The candidate must possess a history of being able to stay disciplined in a hard job or project and the capacity to problem-solve, particularly in a fast-paced environment. 

This individual will have a cheerful “can-do” attitude and is able to seek opportunities for self-development and continuing education. They are detail-oriented and enjoy conducting research to be able to communicate a clear picture to team members. They can balance the attention to detail and precision that business development requires while being a warm, understanding, and kind person whom others find to be easy to relate to and trust.

 

RESPONSIBILITIES

  • Research areas of interest for key decision makers and potential routes to engage them.
  • Consistently and professionally follow up through phone, email, LinkedIn, and other channels uncovered during research.
  • Ability and confidence to ask prospects good questions to understand their current state and desired future state.
  • Schedule qualified meetings and deliver clear, well-structured handover notes based on initial conversations.
  • Work within our CRM, HubSpot, to update all lead information accurately and keep records of calls and sales (as well as other useful information). 
  • Go the “extra mile” to meet meetings quota and facilitate future sales. 
  • Listen and take feedback from the Outbound Sales Manager and the Principal Consultant to improve performance.
  • Collaborate with team members to improve processes, share tips and best practices in all aspects of the job.

 

QUALIFICATIONS | SKILLS

  • 1-3 years of proven experience in Outbound Business Development. 
  • Demonstrable track record of achievement in jobs or projects that require hard work and discipline.
  • Experience and proficiency in high pressure, competitive situations.
  • Working knowledge of relevant computer programs (e.g. CRMs like HubSpot or similar).
  • Skilled in starting conversations, keeping it engaging and in handling objections.
  • A focus on continuous improvement and learning.
  • Bonus: Cold-call the hiring manager, leave a voicemail and send a follow up email to book a first interview.
  • Proactive individual, comfortable working independently, and possess strong problem-solving abilities.
  • Patient and able to handle customer push back, questions, etc. 

 

BENEFITS

  • Competitive compensation
  • Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Employee Assistance Program (EAP)
  • Retirement Plan (401(k))
  • Commuter Benefits
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Life and AD&D Insurance, with optional Supplemental Life Insurance
  • Paid Time Off, including Paid Parental Leave
  • 10 Holidays
  • 2 Floating Holidays

* Please note that the availability and specifics of benefits may vary depending on your country of residence.

 

THE HIRING PROCESS

We will try to make it as fast as possible! :-) We use Greenhouse to help us schedule the meetings so emails will come from jobs@charterts.com.

Once you are successfully approved on one step, you will be moved to the following one.

[*] Steps 4, 5 and 6 may not occur or be set up differently, depending on the position. We will let you know at the beginning of your process with us!

  1. Application review
  2. First interview with our team, in a 30 minutes phone call
  3. Interview with the Hiring Manager, from 30 to 45 minutes online video call
  4. [*] Case Study or a Technical Exercise to be presented to our team in a Panel Interview (with 2 or more of our team members), usually for 1 hour
  5. [*] Team Interview, a conversation with future colleagues, from 45 minutes to 1 hour
  6. [*] Executive Interview with one of our Leaders, from 30 to 45 minutes
  7. An offer is extended
  8. Welcome to CTS!! \o/

 

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

 

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