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Project Coordinator

Remote

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making your technology work seamlessly, so you can focus on making a difference, regardless of your industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US.  Learn more about us at https://www.charterts.com

OVERVIEW

As an IT Project Coordinator, you’ll support the PMO by organizing and monitoring ongoing IT projects, ensuring project plans, schedules, hours, budgets, and expenditures stay on track. You’ll excel in task delegation, match team members’ strengths to tasks, and thrive in problem-solving with your project management and technology skills.  

 

RESPONSIBILITIES

  • Process incoming projects and sales orders, setting up projects in the project management system.  
  • Track timelines, budgets, and resource allocation to keep projects within scope and on schedule. 
  • Support project managers to schedule engineers and field technicians for various project tasks.  
  • Identify and resolve scheduling conflicts, ensuring resources and equipment are available. 
  • Maintain and distribute all project documentation, including plans, timelines, meeting notes, and status reports.  
  • Prepare project summaries and reports for clients and internal teams. 
  • Participate in project kickoff and planning meetings, assisting with project plans and task assignments based on team members' strengths.  
  • Support the Project Manager in addressing challenges that may affect timelines or budgets. 
  • Monitor projects for risks, escalate issues as needed, and verify that project deliverables meet quality standards. 
  • Coordinate tasks to maintain workflow, align with project goals, and support team communication.  
  • Facilitate smooth handoffs and support general team needs throughout project execution. 

 

SKILLS AND QUALIFICATIONS 

  • 1-2 years of relevant experience as a Project Coordinator in Information Technology disciplines.  
  • 1-2 years of experience coordinating teams of engineers on project assignments  
  • MSP experience 
  • Experience with MSP-related tools: ConnectWise, Kaseya VSA, PRTG, and ITGlue. 

 

HOURS AND LOCATION

The hours for this position are typically 9:00 AM to 5:00 PM EST. This is a fully remote opportunity.

 

BENEFITS

  • Competitive compensation
  • Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • Employee Assistance Program (EAP)
  • Retirement Plan (401(k))
  • Commuter Benefits
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Life and AD&D Insurance, with optional Supplemental Life Insurance
  • Paid Time Off, including Paid Parental Leave
  • 10 Holidays
  • 2 Floating Holidays

* Please note that the availability and specifics of benefits may vary depending on your country of residence.

 

THE HIRING PROCESS

We will try to make it as fast as possible! :-) We use Greenhouse to help us schedule the meetings so emails will come from jobs@charterts.com.

Once you are successfully approved on one step, you will be moved to the following one.

[*] Steps 4, 5 and 6 may not occur or be set up differently, depending on the position. We will let you know at the beginning of your process with us!

  1. Application review
  2. First interview with our team, in a 30 minutes phone call
  3. Interview with the Hiring Manager, from 30 to 45 minutes online video call
  4. [*] Case Study or a Technical Exercise to be presented to our team in a Panel Interview (with 2 or more of our team members), usually for 1 hour
  5. [*] Team Interview, a conversation with future colleagues, from 45 minutes to 1 hour
  6. [*] Executive Interview with one of our Leaders, from 30 to 45 minutes
  7. An offer is extended
  8. Welcome to CTS!! \o/

 

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to jobs@charterts.com once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

 

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