Senior Collections Analyst

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

About the team/role

As a Sr. Collections Analyst you will be responsible for high volume contact with our customers, collecting receivables and reconciling disputes as necessary.  The right candidate will excel at controlling past due while keeping customer goodwill, driving results in a rapidly changing environment.  As a Sr. Collections Analyst, you will report to the Manager, Credit & Collections.

What you’ll do

• Own and manages customer past due accounts in the US & Canada
• Provides timely resolution of past due and disputed items with customers to ensure continued relationship
• Collaborate with customers, sales, customer success, revenue and billing operations to resolve various issues
• Analyze information and communicate with manager and team as needed to determine next steps
• Manage the refund, agency and write off process for assigned set of customers and see through completion
• Reconcile customer accounts
• Maintain detailed record of interactions with customers including follow up and next steps
• Identify resolution of larger scale issues with are negatively impacting customer experience
• Other projects/duties as assigned
• Process and review credit reports
• Partner with internal teams and develop relationships to ensure positive collaboration

 What you bring

• 3+ years of collection experience
• Sense of urgency in collections, prioritization and delivery
• Excellent negotiation skills, ability to gain trust and confidence with customers, leadership and peers
• Proven history of successful dispute reconciliation/troubleshooting
• Effectively able to manage workload to a deadline
• Ability to identify root cause issues, offer possible solutions and/or next course of action
• Collaborative, positive, team player with commitment to outstanding customer service with external and internal stakeholders
• Experience working in a fast-paced, high volume, high growth atmosphere
• Experience with Oracle, JIRA and Tesorio a plus
• Strong problem-solving skills
• Proficient in MS Office
• Excellent organizational abilities, attention to detail, strong written and oral communication skills

What you get

• A fast-paced and collaborative environment where we leverage the latest technology
• Hands-on coaching and professional development
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Unlimited PTO policy
• Gym membership & transportation reimbursements

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The salary range for this role is $92,000 to $108,000 in Denver, Co.

Equal Employment Opportunities at Checkr

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.