Customer Success Manager, MFRS

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.

About the Role

Step into a pivotal role at Truework, where you’ll be at the driver’s seat shaping the future of Income Verification within Tenant Screenings in our newest market, Multifamily and Residential. As an Enterprise Customer Success Manager, you’ll have the opportunity to help owners and operators protect their assets and drive a great experience for our current customers. You’ll be part of a rapidly growing team that thrives on collaboration, grit, and continuously learning as we break into the PropTech space. This is a chance to drive and make a significant impact where Truework is already providing the best in class income solution to the Real Estate market. 

We are seeking an energetic Customer Success Manager to join the Truework team. This role is ideal for a hungry customer success professional who thrives in a fast-paced, highly collaborative environment– and who’s ready to help define the future of verifications in PropTech for large institutional Owners/Operators to independent landlords. You’ll be a key member of the team working cross functionally with our Sales, Product and Engineering teams driving valuable customer insights and shaping where our product goes in the future.

Position Responsibilities:

• Own Customer Success responsibilities for our growing customer book of business including initial onboarding, training, and ongoing relationship building - ensuring strong adoption of Truework into resident screening workflows. 
• Execute on quarterly business reviews and facilitate conversations to VP, SVPs, or C-suite
• Review customer usage patterns to gather insights, provide guidance and highlight risk or opportunities for engagement
• Partner with Account Executives to strategize, identify and execute expansion opportunities
• Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Truework

What you bring:

• 3+ years customer success experience, preferably in a SaaS or financial services product
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
• Outstanding multi-task task management skills across a varied set of responsibilities
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Ability to build credibility and trust by understanding and addressing customer requirements
• Willing to travel periodically based on customer and business need

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 

One of Checkr’s core values is transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The OTE salary range for this role is $128,000 - $151,000 in San Francisco.

Equal Employment Opportunities at Checkr

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.