Customer Service / Sales Ops / Receptionist (Part-time)

WHO ARE WE?

Chess at Three is a US/New York-based venture capital-backed early education company, newly launched in Singapore since August 2023 with strong growth plans. We offer three original educational products catering to children aged 6 months to 11 years.

Our signature product, Chess at Three, introduces chess to children from the surprising age of three through fun games and engaging stories. Children become successful chess players while also exploring the foundations of math, strategy, and sportsmanship as they journey with a unique cast of characters on an exciting narrative adventure.

Bea and Bop's Playgroup is a creative play and early development class for ages 6-30 months, incorporating puppetry, music and movement, crafts, and stories.

Birchguard Quest is a speech and drama program for children aged 6 to 11, presented as an educational roleplaying game that develops creativity, collaboration, communication, and leadership skills.

By harnessing the power of stories, Chess at Three’s award-winning curriculum has been taught to over 150,000 children in homes, schools, and online around the world. In Singapore, we currently offer lessons in our clubs at United Square in Novena and Harbourfront.

Job Description:

We are seeking a dynamic and customer-focused individual to join our Singapore team as a Customer Service / Sales Ops / Receptionist. This role is essential for providing exceptional service to our clients and ensuring smooth operations within our Singapore branch.

Key Responsibilities:

Customer Service:

• Greet and welcome parents and children warmly.
• Address customer inquiries and provide detailed information about our programs.
• Handle customer complaints and provide appropriate solutions promptly.
• Manage bookings and class schedules.

Sales Operations:

• Assist in sales activities, including client follow-ups and lead generation.
• Process enrolments and manage payment transactions.
• Maintain accurate records of sales and customer interactions.
• Support marketing initiatives and promotional events.

Reception Duties:

• Answer and direct phone calls professionally.
• Manage correspondence via email and other communication channels.
• Maintain a tidy and welcoming reception area.
• Assist with administrative tasks as needed.

Requirements:

Experience:

• Previous experience in customer service, sales, or receptionist roles is preferred but not necessary.
• Experience in an educational or childcare setting is a plus.
• Previous customer service experience valued but not necessary.
• Uni students welcome.
• Good performance may be converted to full-time.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.

Attributes:

• Friendly and approachable demeanor.
• Customer-oriented with a proactive attitude.
• Detail-oriented and reliable.
• Passionate about early childhood education and development.

Why Join Us?

• Be part of a rapidly growing and innovative company.
• Work in a fun and supportive environment.
• Opportunity to make a meaningful impact on children's education and development.
• Competitive salary and benefits.