People Operations Coordinator

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

The People Operations Coordinator serves as a resource to CLEAR team members on a variety of People related needs, and plays an integral role in ensuring CLEAR team members have an environment where they can do their best work.

This individual should have an aptitude for managing cross-functional relationships, communicating with precision, ability to work with ambiguity and working proactively are critical to success, as is the ability to navigate multiple priorities with attention to detail and a service-oriented approach.

What you'll do:

• Act as an employee's first point of contact to answer questions coming into the People email distro. 
• Support our onboarding program including contractors and interns to provide an outstanding and frictionless onboarding experience.
• Provide operational support on the employee lifecycle, including employee changes, organizational updates and separations.
• Build and maintain process documentation to drive consistency and enable self-service.
• Ensure hygiene of employee data by updating employee data, changes and conducting periodic reviews. 
• Provide reporting to track key people metrics and derive actionable insights for opportunities or risks. 
• Handle unemployment claims, collaborating with internal teams and third-party providers as needed.
• Assist in our response to EEOC filings and security audits, ensuring timely and accurate documentation and support.
• Support the ideation, implementation and documentation of people processes and programs. This may include but is not restricted, onboarding, performance management, employee programs, engagement surveys and exit management.
• Complete miscellaneous administrative tasks and special projects as assigned.

How you'll measure success:

• Timely and accurate resolution of employee inquiries via the People email distro. 
• Smooth execution of onboarding for new hires, contractors, and interns, reflected through onboarding feedback and completion of key onboarding milestones.
• Development and maintenance of clear, usable documentation that increases self-service and reduces ad hoc requests by managers and employees.
• Meaningful support and execution of people programs that improve team member experience or business outcomes, measured by participation, feedback, or milestone completion.

What you're great at:

• You're a collaborative, detail-oriented team player with 2+ years of work experience in People Operations or office administration in a high growth environment and have basic knowledge of People Operations and employee lifecycle. 
• You have a customer service mentality and can build rapport and trust with teammates, internal stakeholders, managers, and employees.
• You have consistent, proven attention to detail; you understand the importance of getting the small stuff right and set a high bar for the quality of your work.
• You are a clear, approachable verbal and written communicator with a sense of professionalism, nuance and discretion, even in challenging situations.
• You are able to learn and adapt quickly, applying a growing range of skills and knowledge to a wide variety of situations without close supervision.
• You can maintain the highest standard of confidentiality and discretion.
• You have strong Excel/Google sheets and analytical skills.
• Plus: HRIS administration in Workday.

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $60,000-$80,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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