Data Import Coach - Remote

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics. 

Behind the Cloudbeds platform is a growing team of 650+ employees distributed across 40+ countries speaking 30+ languages. We are engineers and designers, hotel managers and travel agents, and experts on everything from big data to e-commerce to compliance. The Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges. 

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values and tenets that allow our team to thrive. This means we:

• Embrace Remote First, Remote Always culture
• Hire the best people around the world; 
• Prioritize our customers and results over titles
• Foster an inclusive culture that celebrates bold thinking and diverse perspectives; 
• Offer open vacation time, flexible paid holidays, and company-wide mental health days;
• Provide access to professional development, including manager training, upskilling and knowledge transfer

Cloudbeds is a travel industry startup that works to make the world a more welcoming place. We make advanced cloud-based hospitality software for hotels, hostels, vacation rentals, and groups.  Our software distributes room availability, manages guests and reservations, sells inventory, and collects payments.  We have hundreds of team members who are distributed across 31 countries,  speaking 17 different languages.  How do we do it?  Cloudbeds operates a #remotefirst platform that allows our team members to work from any location around the globe.  We’re looking for people who want to disrupt the travel industry and who love to travel as much as we do.

Join our dynamic team as a Data Import Coach. You will play a pivotal role in orchestrating seamless data import services for Cloudbeds customers. Our goal is to assist our customers in transferring data from their previous system to Cloudbeds seamlessly, allowing for efficient setup completion and a live platform ready to use with their operations.

What You Will Do:

• Organize, track, and execute data imports for Cloudbeds customers, ensuring accuracy and efficiency.
• Create data import templates in Excel and Google sheets using formulas for aggregation, debugging, and inventory management
• Provide customer assistance through Zoom calls and Zendesk tickets, ensuring customers are well-informed and confident in following the data import processes. 
• Communicate pertinent details of each customer's data import to co-teams such as Sales and Onboarding, fostering collaboration and adhering to established timelines.
• Organize and manage intradepartmental workflows, specifically addressing key account concerns and areas of opportunity.
  
  

You’ll Succeed With:

• Technical Skills: Advanced Excel/Google Sheets, experience with file conversion tools, and basic knowledge of remote desktop applications.
• Technology Proficiency: Proficient with computers and cloud-based systems.
• Customer-Centric Approach: Demonstrated experience in successfully interfacing with customers
• Analytical Skills: Proficient in problem-solving and troubleshooting.
• Data Proficiency: Solid understanding of data management principles.
• Multitasking Abilities: Capability to multitask and prioritize tasks effectively.
• Resilience: Ability to work under tight deadlines and adapt to changing priorities.
• Collaborative Nature: Familiarity in communicating effectively with co-teams such as Onboarding, Sales, and Support
• Language Skills: Excellent English communication and writing skills; proficiency in Spanish (verbal and written) is preferred.
• Attention to Detail: Meticulous attention to detail is a must.
• Internet Connection: Reliable and high-speed internet connection.
• Property Management Expertise: Prior experience with Hotel Property Management System Software (EG Opera, Protel, Mews, Cloudbeds).

By joining our team, you'll be at the forefront of delivering exceptional data import services, contributing to our ongoing commitment to customer satisfaction and continuous improvement. If you thrive in a fast-paced environment and possess the skills outlined, we invite you to apply and be part of our success story.

#LI-IK1

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!

Company Awards to Check Out! 

• Best Places to Work | HotelTechReport (2018-2023)
• Best PMS | HotelTechReport (2021-2023)
• Technology Fast 500 | Deloitte (2023)
• Most Loved Workplace® Certified (2024)
• Fastest Growing Companies | Inc. 5000 (2022)
• Best Startup Employers | Forbes (2022)
• Best Remote Companies to Work | BuiltIn (2022)

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at accomodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.