Director, Operations

About Clutch:

We’re on a mission to reinvent how people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest buyer and seller of cars, offering a digital-first, hassle-free experience. Customers can browse thousands of cars online, have their chosen vehicle delivered right to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.

Looking to sell? We buy over $1 million worth of cars every day, providing a firm, AI-generated offer every 15 seconds—and when you sell to us, you get paid instantly.

Recognized four years running on The Globe & Mail’s list of Canada’s Top Growing Companies—and with back-to-back spots on Deloitte’s Technology Fast 50™ and Fast 500™—we’re seeking curious, hard-working, and driven individuals to join our growing team.

Founded in 2017 and headquartered in Toronto, Clutch currently operates in Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Our world-class investors include Altos Ventures, Canaan, FJ Labs, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

The Director of Production Operations (GM of GM’s) is a senior operational leader responsible for the strategic execution, performance optimization, and end-to-end consistency of Clutch’s national vehicle production infrastructure. This includes full accountability for all operational outcomes across the company's Inspection and Reconditioning Centers (IRCs).

What you’ll do:

• Assume end-to-end responsibility for performance and integrity of all IRC facilities across Canada

• Ensure each site operates within a standardized, scalable framework

• Develop and enforce site-level execution plans aligned with national production strategy

• Maintain full visibility into site health metrics through formal reporting structures

• Direct national vehicle throughput, including production funnel optimization and inventory staging across all WIP categories

• Ensure vehicles are prioritized and processed according to readiness timelines and business SLAs

• Design and implement systems for real-time inventory monitoring, constraint identification, and corrective action

• Define, track, and enforce critical KPIs including cost-per-unit, vehicle readiness timelines, cycle time, WIP, and takt times

• Lead a distributed team of Regional Production Managers (RPMs) and Site Production Managers (SPMs)

• Facilitate talent development, succession planning, and leadership training

• Champion Clutch’s SOPs and production quality controls across all IRC locations

• Monitor deviations, implement control mechanisms, and conduct root cause analyses

• Oversee a Blitz Team for IRC launches, peak production accelerations, and tactical interventions

• Own and govern the national rhythm of business through daily and weekly operational cadence

• Act as a primary interface between production operations and core business units including Logistics, Central Inventory, CX, Product, Engineering, and Analytics

• Collaborate with HR and Site Leadership to maintain optimal staffing, shift coverage, and role alignment

• Enforce compliance with health, safety, and labor regulations

What we’re looking for:

• Education: Bachelor’s degree in Operations Management, Supply Chain, Engineering, or related field; MBA or equivalent preferred

• Experience: Minimum 10 years of progressively senior leadership in production, logistics, or operations, with multi-site oversight

• Relentless attention to operational detail and standard work adherence

• Exceptional analytical and decision-making skills under pressure

• Ability to navigate ambiguity and drive structured execution

• Strong interpersonal influence, aligning cross-functional stakeholders and frontline staff

• Proven success managing high-throughput production or reconditioning environments

• Deep fluency in process standardization, quality systems, and KPI management

• Demonstrated ability to lead distributed teams and drive cultural alignment

• Track record of deploying operational improvements with measurable outcomes

Why you’ll love it at Clutch:

• Make an Impact: Help shape the future of car buying and selling in Canada

• Career Growth: Join a rapidly growing company with leadership opportunities

• Great Team: Work alongside talented, driven, and collaborative colleagues

• Competitive Compensation: Enjoy a strong compensation package, including salary, equity, and benefits

Employment Type:
New, Permanent Full-Time

Compensation & Benefits:

• Salary: $170,000 - $200,000 annually 

• Equity & Benefits: Comprehensive health and dental coverage, and other benefits

• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities, and working conditions

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca