Job Application for Associate Director, Clinician Network at Cogstate

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We’re a cognitive science company on a mission to optimize the measurement of brain health to advance the development of new medicines and to enable earlier clinical insights in healthcare.

That's why we're seeking an Associate Director, Clinician Network to lead the strategic growth and operations of Cogstate’s global clinician network.

Responsibilities include progressing the vision for the clinician network, expanding the infrastructure and refining tech-enabled processes and systems with an emphasis on scalability and data quality, fostering highly collaborative and responsive relationships among various internal and external stakeholders, and attracting and developing consultants and staff to support expansion into new therapeutic areas and geographies.

Cogstate’s global network of clinicians play a significant role in supporting global industry sponsored clinical trials. The primary role of the Clinician Network service is to recruit, train, and oversee highly experienced psychologists/neuropsychologists (clinician consultants) so they can perform essential data quality assurance services such as rater training, monitoring, and central rating activities for pharmaceutical industry clinical trials. Clinician activities include live training sessions with raters, administration of remote cognitive assessments to clinical trial participants, and supporting performance monitoring of assessments administered by raters. The Associate Director, Clinician Network would oversee the functional team and global clinician network of consultants. 

Key activities will include strategic planning, service area growth and process development, input into innovation roadmap, implementation of processes and systems, people leadership, problem solving, and data-driven decision making to ensure operational effectiveness and efficiency. This individual will collaborate closely with Clinical Trials leadership and shared services teams including finance, people and culture, business development, marketing and IT. in this type of shorter format: That's why we're seeking an Associate Director, Clinician Network to lead Cogstate’s global network of over 300 clinicians supporting industry-sponsored clinical trials across 46 languages. This role will oversee recruitment, training, and quality assurance for experienced psychologists and neuropsychologists conducting rater training, monitoring, and central rating activities.

Reporting to the Vice President (AVP) of Clinical Operations and Rater Services, the Associate Director will drive the strategic growth of the clinician network, enhance service delivery in CNS therapeutic areas, and optimize collaboration across internal and external stakeholders. Key responsibilities include operations management, innovation, strategic planning, and data-driven decision-making to ensure scalability, efficiency, and superior data quality in clinical trials.

Key Responsibilities

Work closely with other functional areas in Clinical Trials to generate clear and efficient study delivery processes and SLAs for clinician network services.
Collaborate with internal stakeholders to ensure quality training, recalibration, data analysis, and remediation programs are implemented.
Act as escalation point of contact for Clinician Network staff, consultants, and service offerings.
Oversee staff responsible for supporting services including clinician recruitment, onboarding, calibration, and remediation programs.
Manages service budget, including regional rates, and implementation
Oversee SOP maintenance/development and related process documents, ensuring department is compliant and audit ready.
Improve processes across the service area and oversee the implementation of systems, best practices and metrics to ensure timely, quality, compliant, and cost-effective services.
Implement new services, technology systems, and platforms to enable faster and more accurate tracking and reporting of functional activities for both internal staff and external stakeholders, focusing on providing a high-quality user experience.
Develop infrastructure to support an expanding clinician network that accommodates various regions, time zones, languages, and therapeutic areas
Build a flexible, operational workforce model that enables service scalability in the EU and APAC regions, i.e., recruitment, language support, time-zone support, cultural SMEs.
Management of departmental staff, including hiring, training, and development.
Demonstrate high performance in leading and mentoring team members, growing and developing staff.
Facilitates team building and communication within and across functions/departments.
Forecast global hiring needs, by monitoring study pipeline, and conducting skill gap assessments
Demonstrates the appropriate management and fostering of relationships with the global clinician network.
Successfully collaborate with leadership teams to meet study deliverables, understanding what information needs to be communicated.
Create processes to direct work to clinicians and manage level of quality across and within programs; provide feedback to supervisors/managers on performance.
Create data visualizations that enable stakeholders.
Effectively manage, track, and proactively communicate key project deliverables

Requirements

10+ years clinical trials operations experience in Pharmaceutical, Biotech, or CRO environment (previous Rater services operational experience preferred)
BA/BS degree (relevant Master’s degree preferred)
Strong knowledge of traditional neuropsychological/ psychological assessment tools
Proficiency with MS products, learning management systems, and database management systems
Knowledge of software development lifecycle

Experience

10+ years of professional services delivery in a regulated clinical research environment
10+ years of successful mid to large size team management, encompassing the entire employee lifecycle (includes resource planning and allocation, hiring, mentoring, and coaching).
Strong change management experience in regulated clinical research environment (process evaluation, development)
Demonstrated skills in creating and implementing new technology systems.

Skills, Knowledge and Specialist Expertise

Proven ability to recruit, mentor and develop high-performing teams, providing ongoing training and support
Success in managing and engaging teams, showing strong leadership, motivation, conflict resolution skills, and oversight of function processes and deliverables
Excellent problem solving, decision making, and organizational skills
Highly driven individual who can demonstrate initiative and implement best practices
Ability to prioritize based on business need/impact and company strategic focus areas
General awareness of information technology/product development concepts and terminology
Comfortable working in new technology platforms

What’s In It For You

Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom!
Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program.
Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.

Wage Range

$145,000 - $165,000 USD

Our Culture
We bring our whole selves to work every day. We’re courageous and we deliver together. We’re passionate individuals who enjoy working together. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We see challenges as opportunities and move with pace to achieve our goals.

If you’re ready to help us in our journey to optimize the measurement of brain health around the world, please apply now!

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the company. If you need assistance in applying please email PeopleandCulture@cogstate.com.

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Associate Director, Clinician Network

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