Leasing Manager

Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role: 

The Leasing Manager position at Avanath is a key role requiring high integrity, ethics, and strong sales and marketing skills. The role involves direct and continual contact with prospective and current residents, and it is crucial to maintain non-discriminatory rental and leasing practices. The Leasing Manager is expected to lead by example, maintain above-average closing ratio success, and provide appropriate supervision to Leasing Professionals and quality feedback to supervisors.

The Leasing Manager is primarily responsible for supporting and managing all aspects of the community leasing process. This includes actively leasing, developing, and implementing appropriate sales strategies and practices based on the community's needs, determining community sales goals, and motivating, coaching, and monitoring the performance of sales associates to achieve community and organizational goals. The Leasing Manager's focus on community engagement ensures that our current and prospective residents feel connected and involved in their living experience.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners and regulatory and social services partnerships. This includes adopting a collaborative approach to create consistently favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes but Is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Passion for providing exceptional customer service.
• The individual must have a minimum of one year of experience in property management in a leasing role. The Leasing Manager should also have experience coaching, mentoring, or training others.
• High School diploma or equivalent (GED required).   
• 2+ years of sales management experience in multi-family or related property management, retail, hotel reservation/front desk, or another field.
• Low-income housing, tax credit, HUD, and local voucher-based program experience are highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel,) internet and e-mail
• Working knowledge of Yardi Voyager Property Management Software

Key Accountabilities

• The Key Accountabilities listed below represent the leasing manager's overall responsibilities. Additional duties or responsibilities may be assigned.

  • Understand the community's budgeted occupancy, rents, and leasing needs and set appropriate weekly and monthly leasing goals for the leasing team. Track, monitor, and report progress and overall performance.
  • Proactively manages the sales process by converting prospect leads into leases, assists with move-ins, lease renewals, and move-outs, ensures that all lease information is accurately and timely recorded according to policy, and leases apartments as needed.
  • Models effective leasing and sales behavior, professionally presents and educates (prospective) residents on layout, amenities, design, and features of the community and brand, as well as the surrounding area/neighborhood, and conducts tours as needed.
  • Review traffic and online guest cards with Leasing Professionals to ensure proper follow-up is achieved.
  • Monitors and analyzes various operations reports, such as the Weekly Boxscore and Market Surveys, to assess the marketing plan's effectiveness and communicate results to their leadership.
  • Ensures appropriate resolution of customer service issues and empowers effective sales and customer service interactions that result in high levels of customer loyalty and satisfaction as measured by prospect and resident surveys
  • Provide pricing recommendations to the Senior Community Manager and assist in completing the Market Survey Reports, which the management team will use to assess the community's competitiveness.
  • Participates in Revenue Management calls/discussions as
  • Follows and reinforces all applicable Mandel policies and procedures and ensures compliance with federal, state, and local laws as needed, specifically Fair Housing
  • Conducts one-on-one meetings with leasing professionals on a daily/weekly basis to review performance and discuss successes and opportunities, as well as weekly sales meetings to review performance and set expectations.
  • Assumes responsibility for the overall marketing effort, including effective programs to increase customer traffic and enhance relationships with current residents, including retention of residents.
  • Ensures that the make-ready units, common areas, and models are in excellent condition according to company standards.
  • Perform other duties as assigned

Work Environment

While performing the duties of this job, the associate is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate, and the work environment is typical of that in an open office setting. Directly supervises two or more full-time Leasing Professionals. Ability to effectively supervise, coach, train, model, motivate, and monitor effective sales behavior resulting in improved performance. Establishes and achieves desired goals through effective listening, sales, and follow-through skills. Carries out supervisory responsibilities by the organization's policies and applicable laws. Responsibilities include interviewing and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Assumes responsibility for property operations when scheduling, which results in the Leasing Manager being the senior management staff person on-site.

Physical Demands & Working Conditions

•  The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
•  Frequent sitting and walking.
•  Travel within the region and to other business offices and events via airlines, trains, and automobiles.
•  Repetitive use of computer, keyboard, mouse, and phone.
•  Reading, comprehending, writing, performing calculations, and communicating verbally.  May work in an elevated site and may walk on uneven ground.
•  Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are at the heart of our success and growth, and we are committed to showing our appreciation. 

We offer:

•  Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
•  Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
•  Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. 

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection, compensation and benefits, professional development and training, promotions; transfers, and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

+       Respectful communication and cooperation between all employees.

+       Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

+       Work/life balance through flexible work schedules to accommodate employees’ varying needs.

+       Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

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