Senior AI/ML Software Engineer

The rise of generative AI is fundamentally changing how people search for information and discover brands online. Conductor is the only end-to-end, AI-first platform that enables enterprises to create high-performing, valuable content at scale and ensure their brand is found everywhere customers are looking—from Google to generative AI engines like ChatGPT. Recognized by Forrester as a Leader and #1 rated by customers on G2 and TrustRadius, we are committed to building a workplace where our people can grow and make a positive impact.

Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of everyone in our orbit—our customers, our customers' customers, our employee-owners, and our communities.

About the Role

We are seeking a skilled and experienced Senior Machine Learning Engineer to join our team. Reporting to the Engineering Director, the successful candidate will take on a pivotal role in designing, developing, and implementing innovative solutions to our customers' problems, while adhering to the standards and principles of our R&D department. The Senior ML Engineer will work closely with data engineers, product managers, application developers, UI/UX designers, and other stakeholders to create scalable, high-performance, reliable, and secure SaaS applications. The ideal candidate is passionate about solving problems, influencing strategic thinking, and mentoring others within the team.

Reporting to the Engineering Director, this engineer’s key responsibilities are: 

• Design and implement end-to-end AI systems and ML pipelines, creating a scalable framework that powers iterative R&D workflows.
• Orchestrate multi-model decision workflows and implement efficient agent handoff systems that optimize for both performance and user experience.
• Design human-in-the-loop interactions allowing AI agents to collaborate effectively with content marketers, incorporate feedback, and refine workflows autonomously.
• Optimize AI models for efficiency, interpretability, and real-world performance in enterprise environments.
• Define AI evaluation frameworks and metrics to ensure continuous improvement of models and systems.
• Collaborate with cross-functional teams to unlock insights, innovation, and intelligence in our applications.
• Stay current with state-of-the-art techniques in AI/ML and apply this knowledge to our architectures.
• Mentor other engineers and foster a culture of knowledge sharing and collaboration.
• Understand challenges in the SEO space and solve problems, not just deliver features.

Who you are:

• 5+ years of experience in software development, with at least 3 years in building scalable and secure SaaS application platforms and systems for intelligent applications.
• Deep knowledge of modern  technologies including:
• LLM architectures (GPT-4, Claude, Gemini)
• Retrieval-augmented generation (RAG) and vector database (Milvus) optimizations
• Multi-agent AI architectures and agentic frameworks
• Experience with model evaluation, including designing self-assessment prompts and implementing performance dashboards using relevant metrics (confidence and perplexity scores, win-rate comparisons between model versions, etc.).
• Proficiency with traditional ML technologies (PyTorch, TensorFlow, AWS SageMaker, MLflow) and strong Python coding skills.
• Experience with cloud technologies, particularly in data processing and distributed systems. Knowledge of AWS technologies is a plus.
• Excellent communication skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
• Solution-oriented approach using rapid prototyping, experimentation, and iterative development.
• Self-directed, proactive, and comfortable working across organizational stacks, taking ownership of end-to-end problem-solving in a fast-paced environment.

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Compensation: Conductor maintains competitive, performance-based compensation programs. 

The NYC base salary range for this role is currently $150,000 - 180,000 per year. Placement within that range will be dependent on experience.

Benefits: Conductor offers the following attractive benefits and perks including: 100% covered employee medical plan, a dental & vision plans, 401(k) with employer contribution, an unlimited vacation policy, 10 sick days, short-term disability, long-term disability, generous paid parental leave, employee assistance program, flexible savings accounts, paid holidays, life and accidental death insurance, and a host of perks.

Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs. 

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.  In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.