Sr. Customer Success Manager

 

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga accelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.

Our approach is grounded in the Conga Way, a framework that encapsulates our values and drives everything we do as an organization—from hiring to decision-making and product development to colleague programs. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture. 

 

 

Job Title: Sr. Customer Success Manager

Locations: Broomfield, CO (Hybrid - in office 2x/week)

Reports to: Manager, Customer Success 

 

A quick snapshot… 

The Sr. Customer Success Manager’s primary responsibilities are to manage a book of global, complex customers who have invested in Conga to power their revenue operations. You will build and cultivate deep, trusted and transparent relationships with customers to ensure they achieved tangible business outcomes from using the Conga products. This includes understanding their use cases and driving adoption of our products all while being a cross functional liaison with your internal Conga partners. You are a facilitator, a coach, an advisor and never stop asking questions to get to know your customers. 

 

Why it’s a big deal… 

Conga’s Customer Success team has a culture unlike any other. We are fun, collaborative, celebratory, passionate and driven. We invest in our team and when you work every day to ensure your customers' success, you ensure the success of yourself and Conga. At Conga our customers are global, fortune 200 customers that invest millions into their Conga solutions each year. Our CSMs are the voice of the customer, the facilitator of conversations and the driver of outcomes both for the Customer and Conga. We identify expansion, mitigate risk using our cross functional teams and improve health and sentiment of Conga’s Customers, ensuring successful and growing renewal. 

 

Are you the person we’re looking for? 

 

Minimum experience: 10+ years of Enterprise B2B SaaS Customer Success experience owning accountability for large Enterprise & Strategic-level customers with proven track record of customer retention and expansion.

 

Analytical skills: Proficient in analyzing complex data sets, identifying patterns, and deriving actionable insights. Ability to leverage data-driven approaches to drive customer maturity with Conga products, identify opportunities for improvement, and measure success metrics with specificity. 

 

Communication and interpersonal skills: Excellent verbal and written communication skills with VP and above stakeholders, with the ability to effectively articulate complex concepts and technical information to both technical and non-technical stakeholders. Strong interpersonal skills to build rapport, establish trust, and manage relationships with diverse customers and internal teams. 

 

Problem-solving and proactive mindset: Comfortable with complexity and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy to drive positive customer outcomes.

 

Business acumen: Understanding of business strategy and the ability to communicate a point of view on the ‘best’ way to use our product to achieve overall business objectives. Knowledge of revenue models, key performance indicators (KPIs), and financial metrics relevant to the specific industry. 

 

Customer advocacy: Passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver customer-centric solutions. Dedication to ensuring customer satisfaction, loyalty, and long-term partnerships. 

 

Innate curiosity and adaptability: Demonstrated commitment to staying updated with industry trends, emerging technologies, and best practices in customer success. Willingness to adapt and learn new skills as your customer’s industry and revenue lifecycle processes evolve. 

 

Here’s what will give you an edge… 

 

Industry-specific experience: Prior 3 years of experience in manufacturing, healthcare, financial services or Technology industry is highly desirable, as it helps in understanding the unique challenges, dynamics, and customer expectations specific to the industry.

 

Revenue Lifecycle-specific training: Participation in workshops, seminars, or training programs specifically focused on developing deeper understanding of revenue processes and solutions can demonstrate a commitment to professional development and a deeper understanding of industry-specific challenges. 

 

Strong technical background and acumen: In-depth understanding of Revenue Management and/or contract management software solutions, commercial functions and processes as well as IT project management fundamentals.  Salesforce experience a plus.

 

In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination.  In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.

The US On Target Earnings (OTE) range for this full-time position is $140,769 - $162,350. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to the OTE, Conganeers, perks such as flexible work options, and a full range of benefits including medical and dental insurance. 

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Did we pique your interest?  

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! 

 

Preferred Resume Format 

We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. 

 

Don’t meet every requirement for the role?   

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  

 

 

 

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