IT Support Intern
At Construction Resources and its affiliated companies, we are more than a distributor—we are a trusted partner to designers, builders, remodelers, and homeowners. For over 50 years, we’ve delivered integrated solutions that help turn ideas into reality across residential, multi-family, and commercial projects.
Our success is built on collaboration, craftsmanship, and a commitment to excellence. Whether you contribute on the design floor, in operations, or in the field, you’ll be part of a dedicated team that values people, quality, and continuous growth.
Our affiliated brands include Cancos, UMI/Opustone, The Jarrell Company, and Bell Cabinetry.
POSITION OVERVIEW
The IT Support Intern supports the Information Technology department by assisting with daily IT operations, technical support, device management, and documentation efforts for Construction Resources (CR). This individual will work closely with IT leadership and technicians to support end users, analyze support trends, and contribute to system improvements that support business operations.
ESSENTIAL FUNCTIONS
- Assist with Tier 1 and Tier 2 technical support, including troubleshooting hardware, software, and basic network issues; escalate issues as needed.
- Analyze IT service tickets to identify trends and areas for improvement.
- Support Intune device management, including device entry, billing support, and cell phone integration.
- Assist with device deployment, including end‑user hardware and networking devices.
- Contribute to documentation and knowledge base development, including how‑to guides and troubleshooting procedures.
- Conduct network device inventory to ensure accurate asset tracking.
- Assist with software updates and patch management to maintain system security and performance.
- Support user account management, including setup, access changes, and permissions under supervision.
- Participate in special projects as assigned by IT leadership.
- Perform other duties as assigned.
EXPERIENCE/ REQUIREMENTS
- Ability to work effectively with employees at all levels of the organization.
- Strong interpersonal and communication skills, both oral and written.
- Basic technical troubleshooting skills and a willingness to learn.
- Strong organizational skills with attention to detail.
- Ability to manage multiple tasks and priorities in a team‑oriented environment.
- Detail‑oriented, logical, and methodical approach to problem solving.
EDUCATION & QUALIFICATIONS
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Must be currently enrolled in an accredited college or university pursuing a degree in Information Technology, Computer Science, or a related field.
- Familiarity with Windows operating systems, basic networking, and hardware concepts preferred.
- Exposure to ticketing systems, device management tools, or IT documentation is a plus, but not required.
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.
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