Account Manager, Data Intelligence (B2B)

WHO WE ARE

Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for consumers. Our team is made up of truth tellers, change agents, and consumer advocates who investigate and build coalitions to fight for fairness and justice in the marketplace for consumers. We leverage our evidence-based approach to demand safer products, a healthier environment, and equitable services for everyone. 

Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Learn more about how CR advocates on behalf of our employees.

OVERVIEW

CR’s Data Intelligence (CRDI) programs deliver consumer-driven data insights from our rigorous and trusted research, testing and surveys to industry experts, including manufacturers, regulators, and researchers. The revenue generated from this program helps support our mission driven work while simultaneously driving upstream market impact to consumer safety.

The Account Manager reports to the Account Executive and sits on the Data Intelligence team. In this position you will provide analytical and advisory support to our data clients, enabling the account team to service our manufacturer and policy partners.

If you are interested in joining our talented team of analysts, data scientists, engineers and business development and account managers who work in tandem with our category experts, product testers, researchers and statisticians to bring positive change to the marketplace, we want to hear from you. 

This is a remote position. This position is not eligible for sponsorship.

How You’ll Make An Impact

The meaningful contributions you make to our strategy and revenue goals work towards informing the design and development of products (including autos, electronics and household appliances), as well as the standards and policies to better prioritize consumer safety, security, performance, and quality. On a daily basis,  you may:

• Partner with leadership to deliver operational support for CRDI’s accounts and clients.
• Troubleshoot accounts for clients, handling technical support, responding to inquiries, and ensuring they receive timely information regarding CRDI’s products.
• Safeguard CR’s independence and mission by adhering to the program’s conflict of interest policies.
• Prepare presentations, reports, contracts and other key documents.
• Analyze client profiles and client activity with a focus on account targeting and optimization, spotting trends in client concerns and opportunities, and avenues to improve the client experience.
• Maintain CRDI’s operational budget planning including working with accounting and finance on planning and forecasts, purchase orders, track payments, and research issues.
• Support training clients on product use while serving as a point of contact for the client.
• Track client activity and provide reports for leadership.

ABOUT YOU

You’ll Be Highly Rated If:

• You have earned the degree. You have either a bachelor’s or master’s degree in Business Administration, Marketing or other related field.
• You have the experience necessary. You have a  minimum of 5-7 years of relevant experience in a sales or account management organization with focus on research analytics and/or data-centric solutions.
• You make data-driven decisions.You are proficient with analyzing consumer data and developing insights for businesses and other organizations.
• You can juggle multiple priorities, operate effectively in a dynamic environment, and rigorously prioritize initiatives based on business objectives.
• You have strong communication, organization and project management skills.
• You are able to navigate a matrixed structure and build consensus among stakeholders.
• You are proficient in Google Suite and Microsoft Office products. (Strong Excel, PowerPoint, Word).

You'll Be One of Our Top Picks If:

• You have experience with the automotive and/or home appliances and electronics industry, either within a manufacturer or within an agency serving them.
  

FAIR PAY AND A JUST WORKPLACE

At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation informed by location, as well as the candidate’s particular combination of knowledge, skills, competencies, and experience. It is expected that most qualified candidates will fall near the middle of the posted salary range. We have three locations: Yonkers, NY, Washington, DC and Colchester, CT.

Salary ranges

• NY/California: $130K-$145K annually
• DMW/Massachusetts: $124,660-$139,150K  annually
• Colchester, CT and additional approved CR locations:  $108K-$121,000

Consumer Reports is an equal opportunity employer and does not discriminate in employment on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions or lactation), gender identity and expression (including transgender status), sexual orientation, marital status, military service or veteran status, protected medical condition as defined by applicable state or local law, disability, genetic information, or any other basis protected by applicable federal, state or local laws.  Consumer Reports will provide you with any reasonable assistance or accommodation for any part of the application and hiring process.