Event Coordinator

Events Coordinator, Manchester

Convene | etc.venues is seeking to hire a Events Coordinator. This role involves gathering and organising forthcoming event details, delivering outstanding customer service, and offering general administrative support to the venue team, including overseeing food and beverage delivery for live events and suggestive selling to clients with the aim to provide the highest level of client service within budget. This is an ideal opportunity for an events management or hospitality graduate. 

What You’ll Do:

   Client Service 

• Offer informative and personalised greetings to clients and event attendees.
• Maintain a visible presence, assist clients with requests, and support prompt and high-quality food and beverage service.
• Ensure catering areas are clean and tidy, completing necessary cleaning schedules.
• Assist the Conference Services team with back-of-house housekeeping.
• Handle and resolve customer complaints.
• Share customer feedback (comments and compliments) with the venue team.
• Build relationships with trainers and delegates, record preferences, and provide excellent client care.
• Support the Conference Services team in preparing meeting rooms and event spaces to be showround ready.

Event and Office Administration

• Act as the primary point of contact for assigned clients, offering support and guidance for their event planning and gathering details for upcoming bookings.
• Attend weekly operational planning meetings to prepare for the following week and review previous feedback.
• Participate in daily operations meetings to discuss final arrangements for the current and following day.
• Ensure all information is communicated clearly and concisely to the catering and facilities teams.
• Accurately record all event changes for planning and invoicing purposes.
• Assist with coordinating client materials, deliveries, and collections, and serve as an operational contact for incoming telephone calls.
• Compile delegate lists, prepare room and notice board signage, and manage the collection and distribution of feedback forms.
• Contribute to the ordering of consumables, disposables, and equipment in line with business demands.

Management of Staff

• Effectively supervise and lead the food service team daily, conducting one-on-ones and performance reviews, and implementing relevant training and development programmes.
• Participate in the recruitment, induction, and training of the food service and conference services teams.
• Assist in preparing the weekly staff rota based on business needs.
• Ensure high presentation standards are maintained within the event planning and catering department.

Sales

• Develop relationships with your operational clients to provide information and sales leads to their account manager.
• Understand all venue services to proactively recommend them to clients, increasing revenue and enhancing their event experience.
• Assist with preparing sales invoices and chasing deposit payments where necessary.

What We Look For:

• Administration Management: Knowledge of G-Suite preferable but not essential
• Client management: Delivering excellent client relations to ensure client satisfaction 
• Operational knowledge: To have a basic understanding of room set ups and venue logistics
• Team work: Build and maintain excellent team relationships to deliver the best service

Who We Are:

Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces.  It is the largest single provider of dedicated meeting and event venues in the U.S. and U.K. with a network of 38 locations across nine cities; the Convene portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations.  With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants.  The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In.  Learn more at https://convene.com/.    

We’re Here For You:

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do