Digital Content Specialist

About Cook Systems

For over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.

Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.

Digital Content Specialist

Memphis, TN

ESSENTIAL JOB FUNCTION
 
Project planning and execution: Assists in the development and implementation of project plans for web content and campaigns (including but not limited to Dream Home, Showplace, and other major campaigns), working closely with internal and external teams, and ensuring proper digital presence for enterprise-level campaigns.
 
Content strategy and research: Crafts content to tell the organization’s story online through rich, immersive experiences, leveraging stakeholder interviews, user research, persona development, style guides, and content briefs.
 
Data-driven optimization and personalization: Maintains audience focus by leveraging data and insights to engage audience segments. Drives strategy, delivery, reporting of results/measurements and optimization of digital experiences to drive KPIs, focusing on testing, SEO and AEO.
 
User experience (UX) and information architecture: Collaborates with design teams on creating user-friendly and effective web experiences, while also maintaining information architecture, standards, naming conventions, taxonomy, and documentation.
 
Web content development and management: Develops and manages web content using a content management system (CMS), including recommending content design, collaborating with stakeholders, and ensuring brand and message adherence, serving as a subject matter expert and key liaison for assigned teams.
 
Content review and proofreading: Serves as the key messaging expert and final publisher of web content, reviewing pages and sites for accuracy, brand, message and AP style adherence, informing senior management on issues and potential conflicts.
 
User experience (UX) and information architecture: Collaborates with design teams on creating user-friendly and effective web experiences, while also maintaining information architecture, standards, naming conventions, taxonomy, and documentation.
 
REQUIREMENTS
Bachelor's degree in Journalism/English, Marketing, Advertising or Information Technology (or equivalent experience)
At least one (1) to three (3) years hands-on writing/editing experience, including at least two (2) years of web content development experience
Experience in using data analysis tools and platforms, such as Adobe Analytics or Google Analytics
Experience writing in AP style
Experience working and engaging with multi-functional teams in various settings, including workshops, ideation sessions, etc.
Experience working in content management systems (CMS) such as Adobe Experience Manager
Experience in Microsoft Office suite of tools including Outlook, Teams, Excel, PowerPoint, Word
 
Ideal Candidate Profile:
Passion for developing and testing new tactics, technologies and strategies to engage donors in the digital media landscape
Strong analytical skills and the ability to drive actionable insights and optimizations from data
Strong project management skills, with the ability to prioritize tasks and meet deadlines
Flexibility to manage changing plans and deliverables
Agility, curiosity and bias for action in a fast-paced, ever-changing environment
Strong written and verbal communication skills to convey insights, make recommendations and influence stakeholders

Benefits at Cook Systems

We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:

• Medical coverage through Blue Cross Blue Shield, with two plan options
• Dental and vision coverage
• Life, critical illness, and accident insurance through Unum
• Flexible Spending Account and Dependent Care FSA options through Navia
• Health Gap Insurance through Sun Life
• 401(k) retirement plan through The Standard, with eligibility after six months

Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support.

We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.